[Resolved]  Videocon Fully Automatic Washing Machine — No Service after receiving advance payment

Address:

Palakkad, Kerala

Videocon Fully Automatic Washing machine
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Product Model No : K5800

The washing machine was working fine, but there was a craking sound during the spinning process. So for checking that I have called the dealer and they sent Engineer Mr. Smithesh (Ph: [protected]) from Authorized Care Centre of Videocon ( Nhangattiri, Pattambi Ph:[protected], Email: [protected]@yahoo.in ).

Mr. Smithesh came on[protected], he checked and removed some parts and told that the wash tub needs to be changed and parts have to be received from Videocon center at Kozhikode. He also collected an amount of Rs 400 as advance and said that the problem will be fixed in 2-3 days. But after that the washing machine has stopped working and is no more useful. I waited for a week and contacted Mr. Smithesh on[protected], but he told that the spare part is not available at Kozhikode and it has to be received from Banglore. And the order for the spare part is already placed. But again there was no response from his side,

On[protected], I called the customer support centre at Banglore (ph no: [protected]), explained the issues and the complaint was registered with Call No. CAL[protected]. I received a message to my mobile informing that the complaint will be serviced by Videocon Engineer Mr Krishnakumar and his contact no. [protected]. I contacted him and he said that the complaint will be serviced on[protected] Monday by an Engineer.

I took leave on Monday and no one came for servicing. The matter revolved around many engineers saying that local Engineers( Engineers close to our location) will be handling the issue and finally it reached Mr. Smithesh ( who came on[protected] I called him again and he said that the spare part is not available.

Finally on[protected] I called the customer support and they didn't give any reply.

Its over a month and half that I am behind this issue. Videocon is such a big company with lot of dealers and service centre. But the advertisements and 24hr support is only till we buy anything. Once an item is bought and has a repair no one seems to hear the issue. Also there are no parts available. I have used many household items but this is the first time that a company cheats in their service. Even after giving the advance payment on one seems interested in the matter.

Return my advance payment as soon as possible and If possible take off the washing machine since its a waste of space. Also provide compensation for cheating a valuable customer.

Customer Details
********************
Name : Sreelatha. P. M
Designation: Officer, Canara Bank
Residential Address: "Aswathy"
PO - Maruthur,
VIA- Pattambi
Dist- Palakkad
State - Kerala
PIN - 679306
Contact Deatils :
Mobile : +91 [protected]
Phone No:[protected]
Email: [protected]@gmail.com