[Resolved]  Videocon / Mobile Handset — Faulty handset not getting rectified

Address:

Dehradun, Uttarakhand

Sir,
I purchased a Videocon mobile handset V-1475 from their dealer in Dehradun in February 2011. Soon after the purchase, it was observed that the phone is having functional problem and it is not getting connected with PC through its USB port( which was one of the main feature for me to purchase the phone). It was immediately brought to the notice of the dealer but he refused to replace and recommended to get the service from Videocon's service centre only. The Service centre got the handset submitted and the process of rectification took about a month. The replacement handset I received was also with the same problem and it was brought to the notice of customer care who suggested to again submit the handset to the service center. As it consumed a lot of my time, energy and efforts to get one rectification, I requested for a standby handset so that my work does not suffer while they rectify the problem, to which they refused and I could not submit the handset at that point of time.

Now again in February 2012 when I could submitted the hand set for rectification, I am not getting a satisfactory solution from them. The support team is swapping the faulty handset with another old faulty handset and so far have swapped 3 more handsets, all with faults which are verified by their representative. This process has again consumed my lots of energy and efforts and almost 2 moths are lost resulting in work loss.

The communication held with their support team is pasted below this message.

I am approaching this forum for support and suggestion on how to get the problem rectified.

Thanks and regards,

Rajeev Singhal
[protected]
rajeev.[protected]@gmail.com

xxxxxxxxxxxxxxx

Dear Support Team,

This is to inform you that the replacement handset (IMEI[protected] I received through your representative worked for only one day and shown the same problem again. Moreover, it also had the problem of connectivity through Phone Suite. It was shown to your representative here and was given back to him for rectification. A standby set was given by him which also has faults. This is the fifth time the handset is given back for rectification but resulted in no proper solution from your end.

Please note that this time no formal delivery letter or challan has been given to me while giving or taking the handset.

Your team has been continuously trying to close the complaints by just swapping the old faulty handsets but has not been able to so far provide me with a troublefree handset.

Kindly note that initially you took one month to replace the handset in Feb-March 2011 and now it is around two months and already lots of my time and energy is invested in dealing with you resulting in loss of my work.

Thanking you.


Rajeev Singhal

......................................
Rajeev Kumar Singhal
Manager - Enterprise Development
Uttarakhand Livelihood Improvement Project for the Himalayas (ULIPH) Project Management Unit
272 (C), Ph II
Vasant Vihar, Chakarata Road,
Dehradun - 248 006
Email :- rajeev.[protected]@gmail.com
Ph:- 0135 – 2762800 / Cell:- [protected]










-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Friday, March 02, 2012 3:04 PM
To: 'Rajeev Singhal'
Subject: RE: Problem with V1475 mobile phone - AI1-VG[protected]DW

Greetings Mr. Singhal!!

We would like to inform you that we are arranging a replacement unit of V1475 to V1475 which will not be a new one.

We would like to provide you the contact details of our Service Manager Mr. Arun Kanchan - [protected] who is taking care of your case for further assistance.

We once again assure you of our complete support.

For any further information, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team

-----Original Message-----
From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
Sent: Friday, March 02, 2012 2:40 PM
To: 'Support'
Subject: RE: Problem with V1475 mobile phone - AI1-VG[protected]DW

Thanks for the email.

Please let me know that the replacement unit you have proposed would be 1. The same model V1475 or different..?
2. A new unit or a used one..?

I would appreciate if you could also connect me with the authorized person from Videocon who is currently addressing to this matter.

Regards,

Rajeev

-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Friday, March 02, 2012 12:33 PM
To: 'Rajeev Singhal'
Cc: [protected]@gmail.com; [protected]@rediffmail.com
Subject: RE: Problem with V1475 mobile phone - AI1-VG[protected]DW

Greetings Mr. Singhal!

We apologize for the inconvenience caused to you.

We would like to inform you that we are arranging a replacement unit of V1475 at our Authorized Service Centre ''ALLIED INFO - TEL'' Dehradun.

However when the handset will deliver at our Authorized Service Centre , after the inspection complete on handset, we will assist you the confirmation call shortly.

We once again assure you of our complete support.

For any further information, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


-----Original Message-----
From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
Sent: Friday, March 02, 2012 12:22 PM
To: 'Rajeev Singhal'; 'Support'
Cc: [protected]@gmail.com; [protected]@rediffmail.com
Subject: RE: Problem with V1475 mobile phone - AI1-VG[protected]DW

Dear Customer Support,

Here is an update on the status of the handset supplied to me after repair. The device has again malfunctioned and have stopped connecting to PC through USB. I have reset both the devices several times but the problem exists.

The status is again the same as it was before repair.

Please look into the matter as per my earlier request.

Thanks and regards,

Rajeev






-----Original Message-----
From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
Sent: Thursday, March 01, 2012 1:16 PM
To: 'Support'
Cc: 'rajeev.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@rediffmail.com'
Subject: RE: Problem with V1475 mobile phone - AI1-VG[protected]DW
Importance: High

Dear Customer Support Team,

This is with reference to your telephonic call of Feb 29, 2012 in response to my below email regarding providing satisfactory solution to the still existing problem in the handset delivered to me on Feb 28, 2012. You communicated to revert back after discussing the matter with the concerned authority at Videocon for replacing the handset with Another Model as in your previous two attempts you could not provide me with a fault free handset of the same model.

Your representative also visited yesterday and verified the existing fault in the handset.

I am awaiting your response so as to decide further course of action in the matter.

Thanks and regards,

Rajeev


-----Original Message-----
From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
Sent: Tuesday, February 28, 2012 6:13 PM
To: 'Support'
Subject: RE: Problem with V1475 mobile phone

Dear Customer Support,

This is to inform you that the handset has been delivered to me by your representative today.

Its memory card is now accessible through data cable, however, now its blue tooth is not functional. The phone is not been able to send or receive data to any device (I tried with another phone and PC).

Moreover, the handset was earlier communicating with PC (contacts and messages only) through your phone suit software, but now this feature is also NON-FUNCTIONAL. Your representative also tried it while handing it to me...!

In spite of waiting for so many days the solution provided by you is not satisfactory. You have only replaced the faulty hardware of the phone I was having with another faulty hardware. This is absolutely not expected and not acceptable to me.

No document related to delivery of the handset has been provided to me while handing over the handset which would contain the new IMEI number.

Please confirm if you are not able to provide me with a proper solution, I would approach the other appropriate authorities meant for the purpose.

Thanks and regards,

Rajeev Singhal



-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Saturday, February 25, 2012 12:57 PM
To: rajeev.[protected]@gmail.com
Subject: RE: Problem with V1475 mobile phone

Greetings Mr. Singhal!

We would like to confirm you the service support status of your handset V1475.

As per your request we will deliver you the handset at your office Address mentioned below between our operational timing 10:00 AM to 06:00 PM.

Address: Uliph (AA Jeevika) 272C, Vasant Vihar, Phase - II, Dehradun.

Our representative will give you a confirmation call before coming.

We once again assure you of our complete support.

For any further information, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Tuesday, February 21, 2012 5:27 PM
To: 'rajeev.[protected]@gmail.com'
Subject: RE: Problem with V1475 mobile phone

Greetings Mr. Singhal!

We apologize for the delay in updating the service support status of your handset V1475.

We would request you to kindly visit our Service Centre ''ALLIED INFO - TEL'' Dehradun and collect the replacement unit of your handset on Saturday dated 25th Feb’12 between our operational timings 10:00 AM to 6:00 PM.

We will also assist you with the confirmation call on Friday dated 24th Feb’12.

We once again assure you of our complete support and thank you for your patience.

For any further information, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Monday, February 20, 2012 1:27 PM
To: 'rajeev.[protected]@gmail.com'
Subject: RE: Problem with V1475 mobile phone

Greetings Mr. Singhal!

We apologize for the delay in updating the service support status of your handset V1475.

Please be assured that our team is working on the same. We would get back to you with the exact status shortly.

We thank you for your patience.

For any further information, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team

-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Thursday, February 16, 2012 2:09 PM
To: 'rajeev.[protected]@gmail.com'
Subject: RE: Problem with V1475 mobile phone

Greetings Mr. Singhal!

We apologize for the delay in updating the service support status of your handset V1475.

As discussed kindly be assured that we will provide you the handset which would be well diagnosed by our expert team members and completely fault free.

With reference to your mail further we would like to inform you that Videocon doesn’t provide any facility of exchanging a model with a different model.

We thank you for your patience.

For any further information, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team

-----Original Message-----
From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
Sent: Thursday, February 16, 2012 11:25 AM
To: Support; rajeev.[protected]@gmail.com
Subject: RE: Problem with V1475 mobile phone

Dear support team,

this is with reference to your last communication on the subject.

As communicated, i am not been confirmed about the delivery of swapped handset by you on 15 feb, as indicated.

I approached your service center and i am told that the swapped handsent received by them is also showing the same fault/ problem.

already enough time has passed and i am not been provided with a solution. this is a dual sim phone and two of my connections could not be used thereby affecting my work. same situation occured when i purchased this hand set and submitted it back to you for rectification and it took about a month.

The problem i am facing with this hand set is consistant and has appreared in several handsets of same model as i checked personally with the dealer. so in present situation, even if you provide me same model faultfree initially, there is no surety that it will perform consistantly.

I am again submitting my request for swapping my faulty hand set with another model with similar features and cost range.

looking forward to your positive response and fast solution.

Thanks and regards,


Rajeev Kumar Singhal
Manager-Enterprise Development
ULIPH, Dehradun
Ph.: [protected]-----Original message-----
From: Rajeev Singhal
Sent: 11.02.2012, 1:17 pm
To: Support
Cc: rajeev.[protected]@gmail.com
Subject: RE: Problem with V1475 mobile phone


Dear support team,

thanks for the email and the content therein.

There has been one more communication i sent regarding certain issues and clarifications (missing from your trailing email) and expect a positive response from your side. the same has been pasted as below for your ready reference.

i look forward to it.

Thanks and regards,

rajeev

Rajeev Kumar Singhal
Manager-Enterprise Development
ULIPH, Dehradun
Ph.: [protected]

From: Rajeev Singhal
Sent: 08.02.2012, 7:03 pm
To: Support
Subject: RE: Problem with V1475 mobile phone


Dear support team,

thanks for the mail.

You have not indicated if the swap would be with a new set or a used one.

i would like to mention that the swap of my handset with the used handset would not be acceptable to me.. Unless it is with a New hand set, let it be with the same model, but Fault free and Consistant in performance!

it is quit disapponting to note your response on the warranty query, inspite of the fact that practically in providing service both the time, the handset remained with the company for more than a month for the same fault. logically the warranty must be extended for the duration for which the product remained with the company for fault rectification after the purchase so that it can be well tested for its faults and consistancy of its performance.

thanks and regards,

rajeev

Rajeev Singhal
Manager-Enterprise Development
ULIPH, Dehradun
[protected]



-----Original message-----
From: Support
Sent: 11.02.2012, 11:52 am
To: rajeev.[protected]@gmail.com
Subject: RE: Problem with V1475 mobile phone


Greetings Mr. Singhal!

We would like to update the service support status of your handset V1475.

We would request you to kindly visit our Service Centre ''ALLIED INFO - TEL'' Dehradun and collect the replacement unit of your handset on Thursday dated 16th Feb’12 between our operational timings 10:00 AM to 6:00 PM.

We Will also assist you with the confirmation call on Wednesday dated 15th Feb’12.

We once again assure you of our complete support and thank you for your patience.

For any further information, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Wednesday, February 08, 2012 6:06 PM
To: 'rajeev.[protected]@gmail.com'
Subject: RE: Problem with V1475 mobile phone

Greetings Mr. Singhal!

We would like to inform you that, we are providing you a swapped handset for the same model V1475.

We would also like to acknowledge that the swap handset which we are providing you is a another handset with same model and no faults.

Videocon doesn’t provide any facility of exchanging a model with a different model.

With reference to your second query, we would like to inform you that any kind of post warranty repairing would be chargeable for the component and services.

We once again assure you of our complete support.

Regards,
Videocon Support Team

-----Original Message-----
From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
Sent: Wednesday, February 08, 2012 4:23 PM
To: Support
Cc: rajeev.[protected]@gmail.com
Subject: RE: Problem with V1475 mobile phone

Dear support team,

thanks for the email and the content therein.

Please do let me know if the swapped handset would be a new one or a repaired one...?

Also, as i mentioned over telephone and as was indicated in my initial email, that this model has shown same problem repeatedly in this hand set, the previous one i had and 2 more hand sets i checked with the dealer from whome i purchased this set. moreover, the processing time it takes for any operation is too long as compared to any other model. i am very much doubtful, if this particular model will be troublefree...!

I would request if my handset could be swapped with a better model in the same cost range and similar features.

Also, as the date you have indicated for getting the handset, is after the warranty expiry of present handset, what support would you provide for the swapped handset... And for what duration..?

Looking forward to your responce to my queries.

Thanks and regards,

rajeev

Rajeev Singhal
Manager-Enterprise Development
ULIPH
Dehradun
[protected]-----Original message-----
From: Support
Sent: 08.02.2012, 3:57 pm
To: rajeev.[protected]@gmail.com
Subject: RE: Problem with V1475 mobile phone


Greetings Mr. Singhal!

We would like to update you about the service support status of the handset V1475.

We will be providing you a swapped handset as replacement for your existing handset.

We would request you to kindly visit our Authorized Service Centre ALLIED INFO - TEL, Dehradun on 16th Feb'12 i.e. Thursday between our operational timings 10 AM To 6 PM.

We once again assure you of our complete support.

Regards,
Videocon Support Team

-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Tuesday, February 07, 2012 5:07 PM
To: 'rajeev.[protected]@gmail.com'
Subject: RE: Problem with V1475 mobile phone

Greetings Mr. Singhal!

We apologize for the delay in updating the service support status of your handset V1475.

Please be assured that our team is working on the same. We would get back to you with the exact status shortly.

We thank you for your patience.

For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


-----Original Message-----
From: Support [mailto:[protected]@udcl.in]
Sent: Monday, February 06, 2012 2:06 PM
To: 'rajeev.[protected]@gmail.com'
Subject: FW: Problem with V1475 mobile phone

Greetings Mr. Singhal!

Kindly find the new call Id for your handset and consider this Id for
further procedures.

Regards,
Videocon Support Team

-----Original Message-----
From: Allied Info - Tel [mailto:[protected]@gmail.com]
Sent: Monday, February 06, 2012 1:48 PM
To: Rajeev Singhal
Cc: Support; [protected]@rediffmail.com; [protected]@videoconmobiles.com;
[protected]@udcl.com
Subject: Re: Problem with V1475 mobile phone

Dear Sir,
Your call id is AI1-VG[protected]DW
Regards,
Saurabh

On 2/6/12, Rajeev Singhal <rajeev.[protected]@gmail.com> wrote:
> Dear Support Team,
>
>
>
> This is in continuation to my previous email.
>
>
>
> I received a call from your officer asking for the job sheet/ call id
> number. As indicated earlier, I have not been given any such number by
the
> Service Center. The only thing I received from the Service Center after
> submitting my cell phone on February 04, 2012 is a card bearing
name-Rajeev
> Kumar Singhal, the phone model-V1475 and IMEI no. [protected].
>
>
>
> You may please ask the service center manager to send you (and to me also)
> the job sheet details for reference and further correspondence.
>
>
>
> Thanks and regards,
>
>
>
> Rajeev
>
>
>
>
>
> From: Support [mailto:[protected]@udcl.in]
> Sent: Sunday, February 05, 2012 10:35 AM
> To: 'Rajeev Singhal'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com;
> [protected]@videoconmobiles.com; [protected]@udcl.com
> Subject: RE: Problem with V1475 mobile phone
>
>
>
> Greetings Mr. Singhal!
>
>
>
> We would like to inform you that your concern is being dealt with high
> precedence and will be resolved shortly.
>
>
> Please be assured that our team is working on the same. We would get back
> to you with the exact status shortly.
>
>
>
> We thank you for your patience.
>
>
>
> For any further assistance, please feel free to write back or contact our
> Customer Care at[protected]prefix STD code of your State Capital or 0124)
> between 09:00AM-06:00PM, seven days a week.
>
> With Regards
> Videocon Support Team
>
>
>
>
>
> From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
> Sent: Sunday, February 05, 2012 10:03 AM
> To: 'Support'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com;
> [protected]@videoconmobiles.com; [protected]@udcl.com
> Subject: RE: Problem with V1475 mobile phone
>
>
>
> Thanks for the response.
>
>
>
> Can you please also let me know the time estimation for process it is
going
> to take.?
>
>
>
> Regards,
>
>
>
> Rajeev
>
>
>
>
>
> From: Support [mailto:[protected]@udcl.in]
> Sent: Sunday, February 05, 2012 9:46 AM
> To: 'Rajeev Singhal'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com;
> [protected]@videoconmobiles.com; [protected]@udcl.com
> Subject: RE: Problem with V1475 mobile phone
>
>
>
> Greetings Mr. Singhal!
>
> Thank you for taking the time to write to us.
>
> We have noted down your details & would definitely work upon the same on
> priority.
>
> We are forwarding your email to one of our concerned department for their
> perusal.
>
> We once again assure you of our complete support.
>
> For any further information on Videocon Mobile Phones, please feel free to
> write back or contact our Customer Care at[protected]prefix STD code of
your
> State Capital or 0124) between 09:00AM-06:00PM, seven days a week.
>
> With Regards
> Videocon Support Team
>
>
>
>
>
> From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
> Sent: Saturday, February 04, 2012 5:52 PM
> To: 'Support'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com;
> [protected]@videoconmobiles.com; [protected]@udcl.com
> Subject: RE: Problem with V1475 mobile phone
> Importance: High
>
>
>
> Please find attached the two documents (bill and delivery challan) that I
> have so far received from the dealer and the service center respectively.
>
>
>
> Today I am given a card bearing my name-Rajeev Kumar Singhal, the phone
> model-V1475 and IMEI no. [protected].
>
>
>
> There seems to be no Call ID no. given to me today..!
>
>
>
> I hope these would be containing the details requested by you.
>
>
>
> Thanks and regards,
>
>
>
> Rajeev
>
>
>
>
>
> From: Support [mailto:[protected]@udcl.in]
> Sent: Saturday, February 04, 2012 5:37 PM
> To: 'Rajeev Singhal'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com;
> [protected]@videoconmobiles.com; [protected]@udcl.com
> Subject: RE: Problem with V1475 mobile phone
>
>
>
> Greetings Mr. Singhal!
>
>
>
> Thank You for following the procedures.
>
> In order to expedite the resolution, may we request you to write back with
a
> few details at the earliest:
>
>
>
> Job sheet/ Call ID number :
>
> IMEI no. of your Videocon Mobile Phone:
>
>
>
> We once again assure you of our complete support.
>
> For any further information, please feel free to write back or contact our
> Customer Care at[protected]prefix STD code of your State Capital or 0124)
> between 09:00AM-06:00PM, seven days a week.
>
> With Regards
> Videocon Support Team
>
>
>
> From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
> Sent: Saturday, February 04, 2012 4:48 PM
> To: 'Support'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com;
> [protected]@videoconmobiles.com; [protected]@udcl.com
> Subject: RE: Problem with V1475 mobile phone
> Importance: High
>
>
>
> Dear Videocon support team,
>
>
>
> Thanks for the email and the content therein. I have so far not received
> from your concerned representative on the subject.
>
>
>
> However, today, I have handed over the complete handset with copies of
bills
> and replacement receipt to your authorized service center at Dehradun
> (ALLIED INFO - TEL) for rectification.
>
>
>
> Kindly look into the matter and rectify the problem soonest.
>
>
>
> Thanks and regards,
>
>
>
> Rajeev
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> From: Support [mailto:[protected]@udcl.in]
> Sent: Friday, February 03, 2012 10:03 AM
> To: 'Rajeev Singhal'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com
> Subject: RE: Problem with V1475 mobile phone
>
>
>
> Greetings Mr. Singhal!!
>
>
>
> We apologize for the inconvenience caused to you and we assure you of
> redress to your satisfaction.
>
>
>
> We would like to inform you that we have forwarded your case to our
> concerned department and one of our concerned team member would get back
to
> you shortly.
>
>
>
> We will also keep you updated about the status from our end.
>
>
>
> We once again assure you of our complete support.
>
>
>
> Regards,
>
> Videocon support team
>
>
>
>
>
> From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
> Sent: Thursday, February 02, 2012 7:52 PM
> To: 'Support'
> Cc: [protected]@rediffmail.com; [protected]@gmail.com; 'Rajeev
Singhal'
> Subject: RE: Problem with V1475 mobile phone
> Importance: High
>
>
>
> Dear Videocon Support Team,
>
>
>
> Thanks for the response.
>
>
>
> I visited your Authorized Service Centre at Dehradun today on February 02,
> 2012 and presented my handset to them for inspection and rectification.
> After inspection and testing, the fault could be observed but could not be
> rectified.
>
>
>
> Same fault was found in my previous handset too and it was replaced for
the
> purpose. I feel it important to mention here that after noticing the
fault
> in my previous handset, I checked a few units of the same model with the
> dealer and similar problem was identified in all the sets. I am advised
by
> Mr. Saurabh of ALLIED INFO - TEL to hold it for another day so that he can
> discuss the matter with the support team of Videocon and revert to me
> accordingly.
>
>
>
> Kindly note that the company warranty of my handset is getting over by
> February 12, 2012 and I expect the rectification of the problem before
this
> expiry, so that I do not face similar or other problem next time.
>
>
>
> I anticipate a priority attention to my problem related to this handset,
pl.
>
>
>
> Thanking you.
>
>
>
> With Regards,
>
>
>
> Rajeev Singhal
>
> Dehradun
>
> [protected]
>
>
>
>
>
>
>
>
>
> From: Support [mailto:[protected]@udcl.in]
> Sent: Thursday, February 02, 2012 2:19 PM
> To: 'Rajeev Singhal'
> Subject: RE: Problem with V1475 mobile phone
>
>
>
> Greetings Mr. Singhal!!
>
>
>
> Thank you for taking the time to write to us.
>
>
>
> We apologize that our support through email was not enough for your
concern
> to be resolved.
>
>
>
> We would request you to kindly visit our Authorized Service Centre nearest
> to your locality to get the phone serviced.
>
>
>
> We are providing you the address of Service Centre at Dehradun:
>
>
>
> Authorised Service Centre Name : ALLIED INFO - TEL
>
> Address : 25, TILAK Road Dehradun
>
> Contact Person : SAURABH BHATNAGAR
>
> Contact Number : [protected] / [protected] / [protected]
>
> Contact id :
<mailto:[protected]@rediffmail.com;[protected]@gmail.com>
> [protected]@rediffmail.com;[protected]@gmail.com
>
> Timings : 10 To 6 :00, Sunday Off
>
> City : Dehradun
>
>
>
> We once again assure you of our complete support.
>
>
>
> For any further information on Videocon Mobile Phones, please feel free to
> write back or contact our Customer Care at[protected]prefix STD code of
your
> State Capital or 0124) between 09:00AM-06:00PM, seven days a week.
>
> With Regards
> Videocon Support Team
>
>
>
>
>
> From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
> Sent: Thursday, February 02, 2012 1:33 PM
> To: [protected]@udcl.in
> Subject: FW: Problem with V1475 mobile phone
> Importance: High
>
>
>
> Request for a priority response, pl.
>
>
>
> From: Rajeev Singhal [mailto:rajeev.[protected]@gmail.com]
> Sent: Thursday, February 02, 2012 1:07 PM
> To: '[protected]@videoconmobiles.com'
> Subject: Problem with V1475 mobile phone
> Importance: High
>
>
>
> Dear Sir,
>
>
>
> I purchased a Videocon Mobile set (V1475) from Dehradun around 10 months
> ago. I tried to connect it to my computer using the USB cable but it
showed
> unrecognized device. I tried all the possible ways and tried with 4
> different computers but the problem remained.
>
>
>
> The phone was got replaced through your service center after waiting for
> about a month. The new set that I received got connected for once but
again
> it is showing the same problem. It is not getting connected to my PC
> through Data Cable.
>
>
>
> You are requested to kindly let me know the possible solution for the
same.
>
>
>
> Thanks and regards,
>
>
>
> rajeev
>
>
>
> ......................................
>
> Rajeev Kumar Singhal
>
> Manager - Enterprise Development
>
> Uttarakhand Livelihood Improvement Project for the Himalayas (ULIPH)
>
> Project Management Unit
>
> 272 (C), Ph II
>
> Vasant Vihar, Chakarata Road,
>
> Dehradun - 248 006
>
> Email :- rajeev.[protected]@gmail.com
>
> Ph:[protected] / Cell:- [protected]
>
>
>
>