[Resolved]  Videocon / Mobile Phone — poor service

Address:

Ganjam, Odisha

Sir,with regard i would like to inform to you that,i purchased a VideoconPhone(model no.V1688,dt.28.7.11)by the sincere request of my local delar ,
because i am a diehard fan of nokia. I thought let it be tried once, and i proved myself right,among the friends and relatives and thy also
acknowledge that Videocon is also a good home product.But suddenly the battery back up of the phone was decreased for last 7days.I was continued with the phone by charging frequently.But last Thursday the phone was hanged repeatedly n the touch screen had gone into the dead condition.

Then i moved to your recommended services center situated at Sai Complex,Berhampur,Ganjam,Odisha.They advised me that software of the phone have to be changed and the phone will be ok.I repeatedly asked them will all the problem be solved(including *TOUCH SCREEN),by *replacing
software,they told yes.After handing over my phone i waited a long,then they came n told the touch screen will have to be changed.I thought i
was betrayed by them and after a lengthy conversation,and dissatisfaction i was ready to change by making payment.

But they are now telling,i have to wait for 30 days to get the Screen,because stock is not available,when i want to conform the exact
date,they simply told it is uncertain,because the head office is not supporting,and the service is very poor with compare to nokia or samsung.

So i regretted a lot,and waiting your kind steps to solve the problem."All the friends and relatives are laughing at me".

My Model No.V1688
ImEI No. [protected]
Name Suvendu Das,Phone no.[protected].