[Resolved]  Videocon Mobile Vc 1425 — brand new handset with so many problems

Address:

Visakhapatnam, Andhra Pradesh

I have purchased Videocon triple sim mobile VC 1425 with lots of expectations by the specifications of the mobile. I bought it on 23-06-10 at Sri Kumar Electronics, Daba gardens, Visakhapatnam. Using the mobile for one day it self, i understood that the mobile is getting heated up totally during a call for even one minute duration. The mobile used to hand up with simple operations like saving a new contact. The battery is getting discharged for every 2 hrs and needs charging. Above all, the audio out put with or with out the head set is poor and with full of noise. As my office timings are not matching with the service center, I could not immediately contact the service center. I visited Accel Frontline Services Limited, visakhapatnam. They told some of these problems will be resolved by updating the software of the mobile. I did not convince but given the mobile for soft ware update on[protected] they have not given any service receipt for this). They told me to observe the performance for 3 days. but the problems remain the same. Again I gave the mobile for repair on 07-07-10. They told it may take one week time for resolving the problem. Till today[protected] the mobile is with them only and there is no positive response from the Service center. I look forward for a replacement of the handset or money to be paid back by Videocon. Buying the mobile for nearly Rs 5000/- is not for the sake of headaches with either the mobile company or the service center. I request all to go for the best handsets with proven mobile companies like Nokia. These new mobile companies are not fit for either supplying a quality product or a quality service to the customers.