[Resolved]  Videocon Mobile — worst product & service

Address:

Karnataka

On Sat, Aug 18, 2012 at 7:20 PM, Maleswar Patro <[protected]@gmail.com> wrote:
Dear Mr Venugopal
In the msg I wrote clearly that I want my mobile today.

Thanks
Maleswar


[protected] Forwarded message[protected]
From: Support <[protected]@udcl.in>
Date: Sat, Aug 18, 2012 at 5:43 PM
Subject: RE: Replacement of mobile V1688
To: Maleswar Patro <[protected]@gmail.com>


Dear Patro,
Thank you for taking the time to write to us.
We apologize for the inconvenience caused to you and assure you of redress to your satisfaction.
We had already forwarded your email to one of our concerned department for their perusal.
We would request you to visit and collect your handset from our Authorized Service Centre on Thursday 23rd Aug’ 2012.
We once again assure you of our complete support.
For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.


With Regards
Videocon Support Team
From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Saturday, August 18, 2012 5:26 PM

To: Support
Subject: Re: Replacement of mobile V1688

Dear
Till now are u sleeping, as you are forwarding now.

Thanks
Maleswar

On Sat, Aug 18, 2012 at 10:42 AM, Support <[protected]@udcl.in> wrote:
Dear Patro,
Thank you for taking the time to write to us.
We apologize for the inconvenience caused to you and assure you of redress to your satisfaction.
We have noted down your details & would definitely work upon the same on priority.
We are forwarding your email to one of our concerned department for their perusal.
We once again assure you of our complete support.
For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.


With Regards
Videocon Support Team
From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Saturday, August 18, 2012 7:07 AM

To: Support
Subject: Re: Replacement of mobile V1688

Dear
It is too late. This shows that your service is not perfect. Till now I have not received my mobile, which you committed to deliver on 12 th Aug 2012. If it is not delivered in good condition with the problem rectified then I will not accept & today by 5pm this matter I will take to media & prove about your service. Also I will file a case upon you.

Thanks
Maleswar
M - [protected]

On Tue, Aug 14, 2012 at 11:40 AM, Support <[protected]@udcl.in> wrote:
Dear Mr. Patro,
Thank you for taking the time to write to us.
We apologize for the inconvenience caused to you and assure you of redress to your satisfaction.
We have noted down your details & would definitely work upon the same on priority.
We are forwarding your email to one of our concerned department for their perusal.
We once again assure you of our complete support.
For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

Regards,

Videocon Support Team

From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Tuesday, August 14, 2012 6:52 AM

To: Support
Subject: Re: Replacement of mobile V1688

Dear
You only apologize but there is no commitment. Yesterday I asked your service center. They said it is not received by them.
can you pl give your MD's email address?

Thanks
Maleswar

On Sun, Aug 12, 2012 at 9:13 AM, Support <[protected]@udcl.in> wrote:
Dear Mr. Patro,

Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused to you and assure you of redress to your satisfaction.
We would update you that you can visit our Authorize Service Centre on tomorrow for collecting your handset.
And in case if you will not receive your handset then please inform us with the same.
We once again assure you of our complete support.

For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

Regards,

Videocon Support Team

From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Saturday, August 11, 2012 6:45 PM

To: Support
Subject: Re: Replacement of mobile V1688

Dear
12 aug is sunday. Today I called your service center, they have not received any thing.

THANKS
Maleswar

On Sat, Aug 11, 2012 at 9:31 AM, Support <[protected]@udcl.in> wrote:
Dear Mr. Patro,

Thank you for taking the time to write to us.

As per our earlier conversation we have updated you to collect your handset from our Authorize service Centre on 12th August 2012.

Please go through with the trail mails.

We once again assure you of our complete support and thank you for your patience.

For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.


Regards,

Videocon Support Team

From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Saturday, August 11, 2012 7:15 AM

To: Support
Subject: Re: Replacement of mobile V1688

Dear
As per your last msg you assured that I will get my mobile on 11.08.12. Today is the same date.

Thanks
Maleswar

On Thu, Aug 9, 2012 at 12:04 PM, Support <[protected]@udcl.in> wrote:
Dear Mr. Patro,

We sincerely apologize for the inconvenience caused to you and assure you of redress to your satisfaction.

We may request you to collect your problem resolved handset from our Authorize Service Centre as we mention in our previous conversation.

We once again assure you of our complete support.

For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

Regards,

Videocon Support Team

From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Wednesday, August 08, 2012 9:59 PM

To: Support
Subject: Re: Replacement of mobile V1688

Dear
I agree with your policy. Being a customer if it would be with you, then what you will do?

Thanks
Maleswar

On Wed, Aug 8, 2012 at 5:09 PM, Support <[protected]@udcl.in> wrote:
Dear Mr. Patro,

Thank you for taking the time to write to us.

We would update you that according to our company policy we can’t provide you any kind of refund and replacement.

We have already updated you that we would update you when your handset is repair and ready to deliver.

We once again assure you of our complete support.

For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week.

Regards,

Videocon Support Team

From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Wednesday, August 08, 2012 12:55 PM
To: Support

Subject: Re: Replacement of mobile V1688

Dear
I want a new mobile of the same cost / money refund. Because the said hand set was unable to work two times within a year. After the warrenty period whom I will catch.

Thanks
Maleswar
M-[protected]

On Wed, Aug 8, 2012 at 10:30 AM, Support <[protected]@udcl.in> wrote:
Greetings Mr. Patro,

Thank you for taking the time to write to us.

We sincerely apologize for the inconvenience caused to you and assure you of redress to your satisfaction.

We would like to inform you that expected closure of your complain is 11th of August and you may collect your handset from our Authorize Service Centre on 12 August 2012.

We will also assist you with a confirmation call on DAY dated 11th August’12.

We once again assure you of our complete support and thank you for your patience.

For any further assistance, please feel free to write back or contact our Customer Care at[protected]prefix STD code of your State Capital or 0124) between 09:00AM-06:00PM, seven days a week


Regards,

Videocon Support Team

From: Maleswar Patro [mailto:[protected]@gmail.com]
Sent: Wednesday, August 08, 2012 7:52 AM
To: [protected]@udcl.in
Subject: Re: Replacement of mobile V1688

Dear,
Till now nothing is resolved. Should I go to the media & file a case to resolve this. Don't think that this is a small issue. Once your reputation is down then it is very difficult to create again. To loose a customer it takes fraction of a second, but to build a customer it takes more time & money.

Expecting that today it will be resolved.

Thanks
Maleswar.
M-[protected]

On Sat, Aug 4, 2012 at 6:08 PM, Maleswar Patro <[protected]@gmail.com> wrote:
Dear Sir,
I bought one mobile of model V1688 on 12 sept 2011 from Home shop 18. After one month its touch screen failed to work. When I asked homeshop 18 they said," We only sell without giving any service". Then they told me to give at the service center, they will look after. So I gave at the service center ( Service point, jaya nagar, bangalore 11). They took more than a month to replace the panel. That also after so many followup with yr manager at Bangalore.

Again the same problem has come. This time I gave at service center located at Jalahalli cross, Bangalore on 10 Jul 2012. vide job No KAR[protected].

When a product goes for repair two times within a year, how you expect it as a quality product?
Regarding this when I called Home shop 18, they told that low costs products will have such problems.
Here I spoke with Mr Praveen at bangalore, but there is no result.

Now I want my money back.

Awaiting for early reply. If the matter is not solved by Monday (06 Aug 2012) then it will go to media about your quality.

Home shop 18 invoice no - BAR/09201/44153 DT 12 SEP 2011.
Old IMEI No - [protected]
New IMEI No [protected] ( which is changed on 03 dec 2011.

Thanks
Maleswar
M - [protected]