[Resolved]  Videocon V7500 — Delay in Service

Dear Sir/Ma'am

This is to your kind information that by the listening of my known people . I planed to purchase on Mobile Phone from Videocon Model v7500 . I purchased phone on 5th December 2010 from Next retail shop, Karol Bagh.

After the four month 11th April i found the auto restart problem in my phone during calling and internet surfing in my PC . Company replace my phone on the date of 18th April there i find 1 dot in LCD screen in after change phone . I complain for this problem of phone. I complain for this problem on 27th April 2011, they change my phone LCD display on 30th April then i was taking the phone I find that phone was scratched less on body and full of dust particles in display . I regret to received the phone after that on date of 7 may I was receiving new phone from "Sai Mobile care" at Laxmi Nagar at this moment the memory card in that phone wast not working so that I returned the phone to the service center they want 5 day to change my phone but till the date of 21th may 2011. I didn't receive my phone.

Whenever I call to service center they said to me model v7500 is out of stock they said me if you purchase a lower price phone it will be easily manage for you but you purchased high range of phone this is not a satisfactory answer from the side of any customer care executive

This is my humble request to you that please replace my phone early on possible if there in no possibilities to replace the phone Please return my money.
I also lodge my complaint in consumer forum. I am so harsh by this service.




Name Lalit kumar
Model No. v7500
IMEI No. Before :[protected]
After :- [protected]
My contact no. [protected]
[protected]
e-mail :- [protected]@gmail.com