[Resolved]  Videocon Water Purifier — No After Sales Service

Address:

Gurgaon, Haryana

here is the correspondence from the very fisrt day, but no action

RE: RE_GUR [protected]

Dear Customer,

We deeply regret for the Inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.

Thanks & Regards,
Chirag Panchal.

Customer Service Dept.
Videocon Industries Ltd.

________________________________________________

From: Sankalp Gupta [mailto:[protected]@gmail.com]
Sent: Thursday, July 29, 2010 1:33 PM
To: customer care
Subject: Re: RE_

Dear Sabir

There is no action from you till date, its long overdue now, kindly provide me the contact nos & email IDs of the senior concern people in Videocon.

thanx

Sankalp Gupta
______________________________________

On Mon, Jul 26, 2010 at 12:56 PM, customer care <[protected]@vgmail.in> wrote:

Dear Customer,

We deeply regret for the Inconvenience caused to you.

We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.

We respect your patience.

Please grant us some time so that we can do the needful at the earliest.

Thanks & Regards,
Sabir Malik.

Customer Service Dept.
Videocon Industries Ltd.
____________________________________________

Subject: Re: Complaint : Kenstar Water Filter (Bio Sure) + Kenstar Dry Iron GUR [protected]

dear sabir

further FYI - the kenstar dry iron (free gift with filter), is also not working, yesterday we have opened the new pack of iron which we have recd with water filter is also useless, this is strange that all the products from videocon is absolutely useless, you plz send your concern person to verify the issues & lookinto the matter urgently.

waiting for your early response

thanx

Sankalp Gupta
________________________________________

On Sat, Jul 24, 2010 at 3:59 PM, Sankalp Gupta <[protected]@gmail.com> wrote:

dear sabir

thr is no response from you, still waiting

thanx

Sankalp Gupta
______________________________________

On Mon, Jul 19, 2010 at 3:18 PM, customer care <[protected]@vgmail.in> wrote:

Dear Customer,

We understand your concern.

We are extremely sorry for all the trouble you've had.

Please grant us some time so that we can do the needful at the earliest.

Thanks & Regards,
Sabir Malik.

Customer Service Dept.
Videocon Industries Ltd.
_______________________________________

From: Sankalp Gupta [mailto:[protected]@gmail.com]
Sent: Monday, July 19, 2010 12:26 PM

To: [protected]@vgmail.in; [protected]@videoconmail.com; [protected]@vgmail.in; [protected]@videoconmail.com
Cc: Rajni Gupta

Subject: Re: Complaint : Kenstar Water Filter (Bio Sure) GUR [protected]

Dear Chirag

this is refer to our long followup of the complaint from the very first day of purchase, after very long time we have got the call from your person that filter has been repaired & you may collect from the dealer (why repaired when its a brand new product). On Friday, we have collected the same from the dealer & FYI when we were going to install it at home, the ceramic white ball (filter) was SO DIRTY (black finger spots) & BROKEN also, again not able to use.

dear, as u know there are so many branded well known water filters available in the market, but when videocon launched a new product we bought videocon just because of the reputation & quality of the company but unfortunately our experience is very bad, a product we have bought & used not a single day.

thanx

Sankalp Gupta
__________________________________

On Thu, Jun 3, 2010 at 4:42 PM, customer care <[protected]@vgmail.in> wrote:

Dear Customer,

We deeply regret for the Inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.

Thanks & Regards,
Chirag Panchal.

Customer Service Dept.
Videocon Industries Ltd.
____________________________________

From: Sankalp Gupta [mailto:[protected]@gmail.com]
Sent: Sunday, May 23, 2010 10:06 PM

To: [protected]@vgmail.in; [protected]@videoconmail.com; [protected]@vgmail.in; [protected]@videoconmail.com

Subject: Complaint : Kenstar Water Filter (Bio Sure)

Hi

This is to inform you that we have bought a Kenstar water filter (Bio Sure) from your dealer M/s Super Electronics, 324/15, Main Road, Jacubpura, Sadar Bazaar, Gurgaon, Haryana on 25.04.10 vide bill no 6354 (TIN No [protected] dated 24.06.87) but the product is not working from very first day & we have registered the complaint at your customer care vide ref no GUR [protected] dated 27.04.10, its attended by your executive but the problem is still there we have not even used the filter single day, after that day we are continuously trying to complaint at your customer care but not getting through. We have called at least 15 times to dealer & also visited 3 times for complaint & the dealer also ensure us for the solution. After left our patience, today we have leaved the product at dealer shop along with your free gift (Kenstar Iron) because of no use. This kind of after sales service from the company like Videocon was not expected. Kindly look into the matter & resolve the issue ASAP.

Sankalp Gupta
[protected]