[Resolved]  Vijaya Bank Mnnit Allahabad — No camera in ATM has lead to a theft from account using ATM card

Address:

Allahabad, Uttar Pradesh

I am a customer of Vijaya Bank,MNNIT Allahabad. On[protected], an unauthorized transaction was made from my account, that is withdrawal of Rs. 8000, of which I have no knowledge. It has been told to me by the bank that the transaction was made through ATM card which was issued to me by the bank, but the card was under my possession at that time and I have not made any such withdrawal. The bank has refused to provide me with any video footage which can help me trace the culprit,if it is a case of theft, nor it is crediting my account with Rs. 8000,if it is a case of machine-error. The bank has refused to help me any further in this matter. The ATM is not provided with any camera has been accepted by the branch manager. Kindly help me in this issue as I am a student and this loss incurred by me is too great. Guide me so that I can get refund of my lost money.
-Neelakshi Saxena
[protected]@gmail.com