[Resolved] Vodafone 3G — Charged for requested disabled service | |||||
Vodafone no [protected] Hi, I had subscribed to a Vodafone 3g plan of INR 850 and had called them for its disconnection on 10th or 11th of April 2013 since I was moving abroad for an unknown period on 12-Apr-2013. The concerned agent confirmed that he has done the needful and the plan will be disconnected. I was rest assured and I left. 5 days back I received an over due bill which left me in shock as my account is usually with excess payment. I made the payment immediately and when I reached India on 08-Jun-2013 I called them to enquire this issue. What left me surprised was that the 3g service on my account was still active as the earlier agent had failed to make any notes as well as disable the service. I wrote to vodafone on this, however they were unable to take action due to non availability of notes from the earlier agent. So now I have ended up paying INR 815 for service was never used and a service not disabled by the mistake of their own employee. The worst part is that they expect the customer to make notes of calling them, paying for that call and ensuring that their services are taken care off. If we as customer need to do all that then why should we pay for every call we make to them. I'm writing on this forum as I would seek some action to be taken against such scammer company and its employees. This is not the first time when this has happened. A similar thing happened with me around 7 years back when I wanted to close my Vodafone account and was billed for 7 months and charged to my Credit card. At that time I had the fax letter, still was not given any refund for my 7 month bill. With this forum, I seek the help of this website to highlight such issues and make others aware of such happenings. I request the moderators of this website to help me with this. Was this information helpful? | |||||
Jan 6, 2017 Complaint marked as Resolved Verified Support Jun 13, 2013 Vodafone India Customer Care's response Hello Prashant, We appreciate your time on the call with our executive. We trust that your concern has been resolved now. Regards, Vodafone Customer Care. | |||||
 2 Comments | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — 3G Service
Vodafone 3G Device No: [protected] Docket No:[protected]The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun 2012 to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my residence in central Kolkata. After several complaints a speed test by Vodafone network staff on 12 Jul gave a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my humble BSNL broadband.
So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.
Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet our regulatory authority permits telecom companies to function without any test of the quality of services offered to consumers.