[Resolved]  Vodafone — 3G Not yet activated

Address:

North Delhi, Delhi

I have bought brand new galaxy grand on 13th March 2013 (purchase date) and started using my phone from 21st March 2013 onward (sim inserted) and i have been informed that with this new handset you will get 3G data for 2 months up to 2 GB absolutely free and with direction o[censored]sage by your Samsung Executive i inserted Vodafone Sim to avail benefit of 3G for 2 months but till now although its almost ., the plan activation message has not came and no confirmation for the same has been received. I also spoke to their call center with customer care officials and visited Vodafone store Punjabi Bagh in Delhi but they also won't be able to help me out apart from making fake promises as they always do. Tried to spoke to their Nodal officer as per the details on the Vodafone website but nothing happened as the phone is always on hold as they are busy and will assist you shortly kind of MSG.

If they cant do and provide the services then they should tell the customers about the same and also its about samsung they should not do such fake tie-ups with companies

Name: Ms. Sushma Khanna
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +[protected]
Fax: +91 [protected] , +91 [protected]
Email: nodal.[protected]@vodafone.com

Appellate Authority

Name: Mr Manish Jain
Designation: AVP - Customer Service
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +91 [protected]
Fax: +91 [protected] , +91 [protected]
Email: appellate.[protected]@vodafone.com

thanks

Puneet Kumar