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I totally agree with you. I too wanted to change my vodafone to 3G, but 2 months passed and nothing happened & they said same to me. Now I want to Port Out same number to other network and they are saying there is some technical problems and they are trying to fix the since 1month and nothing is happening...
Vodafone 3G Device No: [protected] Docket No:[protected]
The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun 2012 to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my central Kolkata residence. After several complaints a speed test by Vodafone network staff on 12 Jul established a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my ‘humble’ BSNL broadband.
So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.
The matter is right now with the Appellate authority but I expect the same answer as from the Nodal Officer whose reply is reproduced below.
Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet surprisingly TRAI, our regulatory authority, permits them to function without any quality test of services offered to consumers.
My mail to the Appellate Authority:
I am not satisfied with the reply given by the Nodal Officer (reproduced below).It claims that Vodafone 3G coverage was found to be "good". I have a copy of the test report of your Network Staff which gives the speed as 1.8 to 2.5 Mbps by no standard is this good. In fact it is awful for 3G because I get the same speed on my ordinary BSNL broadband.
As regards not taking the device back and refunding the amount kindly note that what Vodafone has sold me is a package for 3G. When any item of the package is not working, the entire package is ‘dysfunctiona’l and should be withdrawn. Also courtesy demands that no bills be raised during the period that the 3G has not been established.
Hoping that you will redress the issues raised in my complaint.
Regards,
Nabanita Ghosh Javed
On Thu, Jul 26, 2012 at 8:37 PM, NodalKOL <nodal.[protected]@vodafone.com> wrote:
Dear Ms. Ghosh,
We are in receipt of your e-mail dated 25/07/12 regarding your concerns on data speed of Vodafone connection [protected].
As discussed with you at [protected] on 26/07/2012, a visit has been carried out at your location by our Technology Team and found 3G coverage to be good. No network or speed related concerns have been identified at the said location
We regret our inability to refund the amount of the device since the device purchased is in working condition and has no issues.
The service registration number assigned for this correspondence is[protected]
For further help in future, kindly follow the below mentioned three tier grievance redressal mechanism for faster resolution.
Happy to help,
Beauty Adhikary
Vodafone Care
The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun 2012 to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my central Kolkata residence. After several complaints a speed test by Vodafone network staff on 12 Jul established a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my ‘humble’ BSNL broadband.
So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.
The matter is right now with the Appellate authority but I expect the same answer as from the Nodal Officer whose reply is reproduced below.
Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet surprisingly TRAI, our regulatory authority, permits them to function without any quality test of services offered to consumers.
My mail to the Appellate Authority:
I am not satisfied with the reply given by the Nodal Officer (reproduced below).It claims that Vodafone 3G coverage was found to be "good". I have a copy of the test report of your Network Staff which gives the speed as 1.8 to 2.5 Mbps by no standard is this good. In fact it is awful for 3G because I get the same speed on my ordinary BSNL broadband.
As regards not taking the device back and refunding the amount kindly note that what Vodafone has sold me is a package for 3G. When any item of the package is not working, the entire package is ‘dysfunctiona’l and should be withdrawn. Also courtesy demands that no bills be raised during the period that the 3G has not been established.
Hoping that you will redress the issues raised in my complaint.
Regards,
Nabanita Ghosh Javed
On Thu, Jul 26, 2012 at 8:37 PM, NodalKOL <nodal.[protected]@vodafone.com> wrote:
Dear Ms. Ghosh,
We are in receipt of your e-mail dated 25/07/12 regarding your concerns on data speed of Vodafone connection [protected].
As discussed with you at [protected] on 26/07/2012, a visit has been carried out at your location by our Technology Team and found 3G coverage to be good. No network or speed related concerns have been identified at the said location
We regret our inability to refund the amount of the device since the device purchased is in working condition and has no issues.
The service registration number assigned for this correspondence is[protected]
For further help in future, kindly follow the below mentioned three tier grievance redressal mechanism for faster resolution.
Happy to help,
Beauty Adhikary
Vodafone Care
I recently dialled 111 (vodafone customer care) and got to know through their voice ad that 3G service was available in Punjab. So I got a recharge using *444# for 500MB 3G. But then I was told it is available only in 13 cities of Punjab and I should have asked the customer care before getting the recharge. Now I am getting 2G services at the rate of 3G, which is not acceptable as there was no conditions applied in the ad.
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My name is Ranjit Warrier and my number is [protected].
I do not have the request number because when i call (198) today 10 mins back i have been told by a representative name "Gangadhar" that there is no reference numbt for this. But I wish I would have received the a request number.
I am using Vodafone from almost 7 years. I have been waiting for 3G service from March 2011, Its very unfortunate that whenever I call the customer service (198 or 111) I will get a response from the person that "it will be launched in another one weeks time" (if its month end) or "It will be launched defenietly in the first week of next month" (if its begining of the month). They also told that there is some technical issues because of which they are not able to launch 3G service. I cant understand that howcome only vodafone bangalore has this issue where all the other service providers like airtel, docomo, aircel have the 3G service.
I am very disappointed with this and would like to know whether Vodafone will be coming with 3G service or not. If not then i can switch to any other service provider who have the better service and who keep the word unless like Vodafone.
I am sorry to say that I AM NOT HAPPY WITH SERVICE PROVIDED BY VODAFONE. YOU GUYS NEVER KEEP UP THE WORD. Once I have been promised that I will be getting a call for a particular issue but till today I have not received any call regarding that issue which is almost 2 years back.
Regards,
Ranjit
[protected]