[Resolved]  Vodafone — About customer care people

Address:Tamil Nadu

Dear Sir:

I am using Vodafone Tamilnadu Prepaid. I have some problem with Vodafone customer care wrong infprmation. One of the agent give fails information about MNP welcome offer, So, that I am contact to customer care for the wrong information from customer care center. But they are refund the money, at the same time they are ignore my feedback and complaints, Meanwhile I have GPRS and Wrong SMS deduction. So, that I am try to contact customer care again, Agent's and floor supervisor are asking about that wrong SMS deduction, there is no option to take complaint about wrong deduction in vodafone. I am not happy with customer care agent and floor supervisor level so that I am request to every one, allow to speak to floor manager but they are not allow to speak to floor manager, because customer don't have rights to speak to floor manager. Many time floor supervisor, agent are disconnected my calls, put long hold, mute my calls, commands my call, I am mentally upset for this activities, So that I am complaint about that case to DOT. I am give a complaint about customer care activites to many time in DOT. Meanwhile I am speak to Mr.Sanjeev Arora. He request to me, send the DOT complaint number to his mobile number ([protected]). I am send my complaint number to his mobile. But still now I am not received any call from vodafone team, regards my DOT complaint. But they are close my complaint without any information about my issue. They are close my complaint with same statement. I am give a complaint about GPRS issue and customer care feedback, but they are send the same statement for my all complaints. Still I am unable to use GPRS in my number.

All of the customer care people disconnected my call every time, they are not allow to speak to floor manager, Operation Manager, Center Manager.

I am try to contact to Nodal and Appellate team more than 70 times, but there number is busy for all time.

Following customer care people give a mental torches, when I am speak to customer care.

1. Sibukesavan - Floor Supervisor - Say same answer for all my question "There is no option to take a complaint, feedback, and also no way to speak to floor manager". He ask to you don't have any problem then, why you call to customer. Still I am unable to browsing gprs in my number.

2. Uma mageswai - Floor Supervisor - Put my call for more than 45min in every call.

3. Deepan - Floor Supervisor - He also say same answer in my every call "No option"

4. M.Priya - Floor Supervisor - She command and laugh my call with her friends, while I am speak to customer care.

5. Sakthivel - Floor Supervisor - He also command and laugh.

6. Senthur Selvi - Floor Supervisor - Disconnected my call while I am speak with her, hold my calls also.

7. Riyash - Agent - He ask to me, your complaint not resolve over call, you come to my call center in coimbatore avinash tower.

and ect.

I need a answer for all.
Why they are do like this in my number.?
Why they not register my feedback..?
Why they are take a complaint without my knowledge..?

Please take a action against my issue

Thanks & Regards

Thiyagarajan C
Alternative Cell: +[protected]
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Dec 23, 2016
Complaint marked as Resolved 
Verified Support
Dec 08, 2011
Vodafone India Customer Care's response
Hello Balaji,

Thanks for writing to us. We are working on your concern and will have someone get back to you with assistance asap. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Mumbai
Verified Support
Apr 06, 2013
Vodafone India Customer Care's response
Hello Thiyagarajan,

Thank you for your time on the call. Hope our executive was able to assist you.

Regards,
Vodafone Customer Care, Tamilnadu (except Chennai.)
Complaint comments 

Comments

i am customer — complaint of manager

dear sir/madem
i was go, movie raaz_2 so i have complain to manager natraj adlabs in kota " that movie volume is too low.i call the manager and saw that increase movie volume than he come in cinema and he was very angry and he say to me some wrong words, and he had gone without lestion my complain.

vodafone messages — aboutwrong messages

sir, we received a message that we won some money by mobile draw amount of 500, 00, 000 so money as gift your company may loss the good wheel in people u please avoid sending this massage

Vodafone — Customer care people don't provide Complaint number

I have taken a mobile number from vodafone, they have blocked out going calls because of non submission of documents.
The documents have been submitted to the vodafone store and i am tired of going there and reminding them to submit my documents. There is nobody to look into the problem because vodafore executives in store say that they cant help and neither customer care people.
On calling customer care they dont generate a complain number! It is compulsory to provide a complain number as per TRAI rules.

Vodafone — customer care gives wrong info

Vopdafone customer care gives wrong information for GPRS activation. Till i am unable to connect GPRS & receive a settings. No one right law for mobile cellular service provider to serve a better sevices & also against complaints of service provider.
I am also recharge a98 Rs. for GPRS actvation.

Vodafone CC — CC does not allow customers to record the call with them

Today I called Vodafone Customer Care. I generally used to record the call with any CC, to have a proof on the conversation. But the executive of Vodafone CC to whom I talked today, does not allow me to record the call. He is very stubborn that he can only give information only if I stop recording. I feel that this is not fair.

Clement

Vodafone — no proper feedback from customer care people

customer care people says that v r made a call for tym pass ..
what u think about i dont know we are not wasting ur tym we are wasting our time to talk with vodaphone customer care people from last two months onwards..
any way u people doesnt take any action on this

Vodafone — not attend my complaint

sir
i ave voda custemer lst 10 years.nw inmrng i ave recived a mssge frm voda the mssge is ur caller tune is active nd Rs 45/- deduct frm ur a/c. bt am nt any call or mssge to voda ffor regarding caller tune .so am call to voda custmer care on 111 15 tme for deacctivate nd am snd mssge to 111 or 144 tha voda custmer care gv me this no. bt avery tme reaply me u ave entered the worng key word.coz am a 52 year old nd voda acctivate caller tune wed romantic song so whn sme body call me nd thn he / she asked me wht is this .avery body mke me fool or laughfing on me thts is worng bt no body of custmer care of voda solve my prblm .

Vodafone — Vodafone customer care not resolving my problem, recurrently disconnect my call

Hi ! my name is Balaji Thevar, i am customer of Vodafone postpaid from near by 1/12 years now. from many days i keep on calling customer care contionusly to solve my problem that give me some better offers on same plan ie:- 200 minutes free calling , 30 ps per minute, 200 messages free. because other networks are offering me at same plan all d above facility. i spoke to Vodafone customer care people 2 weeks ago related same matter and they agreed & insure me that with in 3days they will activate all the mention facility on my Vodafone number - [protected]. but till date they didn't start any kind of facility on my num.

And now when i am calling customer care people of Vodafone they are not at all co-operating with me, say's that it's all false we didn't promise such things, we will not offer you such facility an if you want you can walk out from our services and directly dis-connected the call & when i called them again they keep on dis-connecting my call again & again.

i want you take serious action against Vodafone, as this is the way to behave and talk with there customers and if they can't offer me such plan & facility on my number then why did they promise earlier to do. They are wasting my time and money both plus no mantely haresing me by disconnecting my call rapidly.

I hope you will take action against them as earlier as possible

Regards,
Balaji Thevar
[protected]

Vodafone — disconnected my outgoing calls n msgs..

m nt able to connect my call n even cant msg..now when i gave customer care center they are telling that its bcoz of document verification,bt i dnt hve any prior notice abt it..m facing many problem..m lossin my clients call..so plz help me out for my loss in business..
my mobile no is [protected]..
Dear Sir: I am a customer for Vodafone Prepaid Tamilnadu: [protected] . Today I have a network problem, I am unable to make a outgoing call properly. So that I am contact to customer care. Miss Rathika agent attend my call, I am explain about my network issue, she hold my call more than 6 times. I am told my issue in every time. but she not give a proper answer. So that I am request to transfer my call to floor supervisor. Miss Susila attend my call, she take a complaint about my network issue, at the same time she give that number[protected] for my complaint number on[protected].54am. But I am received another complaint number from SMS that number is[protected] on[protected];49am. So that I am contact customer care, Mr. Rajan attend my call, I am request to check the two complaint numbers, but he ask this not a complaint number this a call reference number only. So that I am request him, take a complaint about my issue. But he ask to wait on line, he transfer the call to floor supervisor. but after 2min that call will be disconnected. I am try to contact to customer again to take a feedback about that complaint number, Rajan disconnected my call without proper information, But Mr. Vijay Floor supervisor not ready to take a feedback about that case. So that finally I am try to contact again but Miss. Lakshmi work as a agent, she attend the call, I am explain about my issue, but she also disconnected my call. Still now I have outgoing issue, Please help to take a complaint and resolve my issue.
Dear Sir: I am a customer for Vodafone Prepaid Tamilnadu: [protected] . Today I have a network problem, I am unable to make a outgoing call properly. So that I am contact to customer care. Miss Rathika agent attend my call, I am explain about my network issue, she hold my call more than 6 times. I am told my issue in every time. but she not give a proper answer. So that I am request to transfer my call to floor supervisor. Miss Susila attend my call, she take a complaint about my network issue, at the same time she give that number[protected] for my complaint number on[protected].54am. But I am received another complaint number from SMS that number is[protected] on[protected];49am. So that I am contact customer care, Mr. Rajan attend my call, I am request to check the two complaint numbers, but he ask this not a complaint number this a call reference number only. So that I am request him, take a complaint about my issue. But he ask to wait on line, he transfer the call to floor supervisor. but after 2min that call will be disconnected. I am try to contact to customer again to take a feedback about that complaint number, Rajan disconnected my call without proper information, But Mr. Vijay Floor supervisor not ready to take a feedback about that case. So that finally I am try to contact again but Miss. Lakshmi work as a agent, she attend the call, I am explain about my issue, but she also disconnected my call. Still now I have outgoing issue, Please help to take a complaint and resolve my issue.

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