[Resolved] Vodafone — Recharge problem | |||
hello my name is dhaval kacha, i have made a recharge of 110 Rs. from a web site named freecharge.in of vodafone operator. when i recharged i have got message that recharge made successful. but rather than adding talk time of Rs 110 they have activated world calling card named service on my mobile phone. when i have contacted customer care they told me that for these you have to take care before recharge. we cant help you in this and your money will not be refunded. this is not possible for any customer to know before recharge that operator will activate any service rather than top up recharge. please help Regards Dhaval kacha Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Yesterday i recharged my vodafone prepaid connection with Rs 150/- and aRs 31/-. but it's been 17 hours i have not get any update on my phone... My no is [protected]. what should i do???
Reply
i am from cuddalore, here the network of vodaphone ia not proper,
HAPPY TO HELP
this vodafone slogn. but no use .
I got message that if i recharge 50 rs twice i ll get 323 free local minintues within[protected]. thats why i recharged 50 rs on 18th june 2009 and 50 rs on 19th june 2009 .. and 20th evening i got only 64 min (1 hr: 04 min) .. i shown that msg to vodafone office . thay given the complaints but yet to date nothing is happen
i went 2-4 times Vodafone office in Sheshadripuram and called customer care more than 10-15 times ... I talked with Team leaders but no use
Still I have that msg regarding the offer and complaint no also. THE COMPLAINT REG NO:[protected] dated 20/06/2009
I talked with Mr. Shabudddin in Sheshadripuram Vodafone oFfice, bangalore
and Team leaders are Anusha, Chetan, SAAD etc
So please help me... Vodafone people are not helping
My no is [protected] from Karnataka
Please help me out .. tell me what i do now?????
this vodafone slogn. but no use .
I got message that if i recharge 50 rs twice i ll get 323 free local minintues within[protected]. thats why i recharged 50 rs on 18th june 2009 and 50 rs on 19th june 2009 .. and 20th evening i got only 64 min (1 hr: 04 min) .. i shown that msg to vodafone office . thay given the complaints but yet to date nothing is happen
i went 2-4 times Vodafone office in Sheshadripuram and called customer care more than 10-15 times ... I talked with Team leaders but no use
Still I have that msg regarding the offer and complaint no also. THE COMPLAINT REG NO:[protected] dated 20/06/2009
I talked with Mr. Shabudddin in Sheshadripuram Vodafone oFfice, bangalore
and Team leaders are Anusha, Chetan, SAAD etc
So please help me... Vodafone people are not helping
My no is [protected] from Karnataka
Please help me out .. tell me what i do now?????
i had the coin box bearing number [protected] from last 9 months i contacting the vodafone manger for the reason recharge card provide in district but the dealer says i dont have that i again force the delaer used bad words to me i conatct for the same reason the area manager but no response the person told bring it i will send to the company such type of problem i am suffering
To
Manager
Vodafone
Dear Sir,
REG :- Unsuccessful Recharge under Rs.195/- scheme.
I, the undersigned, am a regular customer of Vodafone mobile service since last 5 years. I have been assigned Mobile No.[protected].On November 10, 2011 I had availed the scheme of recharging for Rs.195/- and getting 480 minutes of talktime.
On expiry of the said scheme on 10th December 2011 and enjoying the allotted talk time, I intended to recharge for the above mentioned scheme.
The local vendor recharged my mobile under the said scheme and I received the message as under :
13/12/2011
11:07 am
<message>
Your account has been refilled successfully by INR0.22. Your Vodafone prepaid account balance is Rs36.29. Your Transaction ID is MU [protected].
<From>
140
On receiving this message, I checked my account by pressing following :
*225*8# but did not get any credit in my account.
I informed the local vendor from whom I had recharged for Rs.195/-. He called up your office and was informed that within two hours the mobile account will be credited with the stipulated talk time.
At 7.30 pm on the same day I again informed the local vendor who took up the matter with your office by dialing No.140. This time your representative informed that there is no such scheme available but at the end of day i.e. before 12 am on 14.12.2011 your account will be credited with 480 minutes talk time.
Even after the assurance given by your representative, till date I have not received any talk time inspite of recharging my mobile with Rs.195/-.
After waiting in vain for 2 days, I further recharged my mobile successfully with Rs.222/- for talk time of Rs.222/-.
The local vendor has no further say in the above matter suggesting me to take up the matter with you on Mobile No.140.
Since I am regular and satisfied user of your mobile service, I do not want to change to any other mobile service.
I request you to look into the matter and give me proper answer to put my query at rest.
An early word in the matter will be appreciated.
Thanking you,
Yours faithfully,
Manager
Vodafone
Dear Sir,
REG :- Unsuccessful Recharge under Rs.195/- scheme.
I, the undersigned, am a regular customer of Vodafone mobile service since last 5 years. I have been assigned Mobile No.[protected].On November 10, 2011 I had availed the scheme of recharging for Rs.195/- and getting 480 minutes of talktime.
On expiry of the said scheme on 10th December 2011 and enjoying the allotted talk time, I intended to recharge for the above mentioned scheme.
The local vendor recharged my mobile under the said scheme and I received the message as under :
13/12/2011
11:07 am
<message>
Your account has been refilled successfully by INR0.22. Your Vodafone prepaid account balance is Rs36.29. Your Transaction ID is MU [protected].
<From>
140
On receiving this message, I checked my account by pressing following :
*225*8# but did not get any credit in my account.
I informed the local vendor from whom I had recharged for Rs.195/-. He called up your office and was informed that within two hours the mobile account will be credited with the stipulated talk time.
At 7.30 pm on the same day I again informed the local vendor who took up the matter with your office by dialing No.140. This time your representative informed that there is no such scheme available but at the end of day i.e. before 12 am on 14.12.2011 your account will be credited with 480 minutes talk time.
Even after the assurance given by your representative, till date I have not received any talk time inspite of recharging my mobile with Rs.195/-.
After waiting in vain for 2 days, I further recharged my mobile successfully with Rs.222/- for talk time of Rs.222/-.
The local vendor has no further say in the above matter suggesting me to take up the matter with you on Mobile No.140.
Since I am regular and satisfied user of your mobile service, I do not want to change to any other mobile service.
I request you to look into the matter and give me proper answer to put my query at rest.
An early word in the matter will be appreciated.
Thanking you,
Yours faithfully,
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