Vodafone — MADE ONE RECHARGE, CHARGED TWICE BY VODAFONE...

Shankha Banerjee

from Chennai, Tamil Nadu

Address:

Allahabad, Uttar Pradesh

Dear Sir,

I made a bonus card recharge for Rs.63 at the Vodafone online store. My
order id is o14983779 and Transaction ID MCIT[protected] (Date : 15th Oct, 2011, Time : 00:56:39 hrs). My phone number is [protected]. Citibank portal in the first case showed that my transaction had failed and no sms or email came. Then i tried again, my transaction was successful (this order ID and Transaction ID i wrote above). However my bank statement in the morning shows that Rs.63 HAS BEEN CHARGED TWICE FROM MY ACCOUNT in the name of VODAFONE. I would appreciate very much if my excess amount of Rs. 63 is refunded. Sms and email came just once and first time you showed transaction failed.HOW CAN THEY CHARGE ME TWICE FOR ONE RECHARGE? That means the transaction failed page was actually a hoax. PLEASE HELP ME GET MY REFUND. I have been a vodafone customer (since its hutch days) from 2005 and now I am gradually losing faith in them. This is not the first time I am facing this harassment.

Thank you.

Regards,
SHANKHA BANERJEE
(DEPT. OF ATOMIC ENERGY,GOVT. OF INDIA)

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Comments

Hetul Patel

from Ahmedabad, Gujarat

Vodafone — Charged twice on One service offered. Bunch of cheaters

Few days ago I called vodafone service and they suggested to go for Rs. 129 plan which has 15000 SMS. I sent SMS to activate and they didnt activate saying I am not eligible.. I have raised one complaint already on same... For more information please visit......

https://www.consumercomplaints.in/my-complaints.html vodafone-gujarat-india-c333649.html

Now two days ago on 29th March 2010, I sent the ACT SMS129 to activate my 15000 SMS plan and earlier they had declined it saying that I am not eligible and had charged me Rs. 1350 for the same and all of the sudden they accepted my request to activate that plan. Before activating this Rs. 129 plan, I was under Rs. 47 plan which had 750 SMS free.

Now today they are saying that Rs. 45 plan or Rs. 47 plan are prorated basis however Rs. 129 plan is on fixed basis and since I activated Rs. 129 plan on 30th of March and deactivated Rs. 47 plan on 31st March.. I will have to pay Rs. 129 + Rs. 47 = Rs. 176 for one SMS service used during month of March.

CAN YOU BELIEVE?? ONE SERVICE AND TWO CHARGES?? I called vodafone customer service and they told me to confirm it before activating the service with vodafone customer service representative however as mentioned in my other complaint already..

https://www.consumercomplaints.in/my-complaints.html vodafone-gujarat-india-c333649.html

They had misrepresented wrong information on phone as well and I had to pay Rs. 1345 bill because of their misrepresentation.

I have come back from USA only 4 months ago and in those 4 months, I have very bitter experience with Vodafone. I have an Iphone and as whole world is aware it is touch screen. Earlier anytime by mistake email button was clicked, vodafone used to say that I am not subscriber to the service. Then few months ago I got a sales person's call to suggest me to activate the data plan which I kindly declined and today they are saying that the data plan was automatically activated in my phone without my prior permission and whatever automatically downloaded in my account, I will have to pay for the same.

Again.. I spent 9 years in USA and I have never seen such a ridiculous customer service and cheater company which I noticed in this 3 months of my arrival in India.

I am extremely furious with this company for sure and will promote bad fame for this company whenever I get chance.

mituss

from Damoh, Madhya Pradesh

Vodafone — Misrepresenting Customer Service

I have vodafone from past three years i have two numbers with them everytime i call i got diffreent information from different agent. The agents dont know to speak english nor do they understand hindi properly.They just know to place the call on hold and they done want to transfer to Manager or team lead and they say that manager not available and call after 2 hours or later and waste my time. I am sick of vodafone. They know to hang up everytime. I spoke with (Male) Lucky who is Just useless to vodafone. He dosent know English nor Hindi. and when he couldnt help me he hung up on me. I spoke with Lady called Kiran she told she will transfer my call and placed my call on hold for 18 Minutes and disconnected may be she was waiting for me to hung up. My messeges are not getting delivered since last 4 days. The massege shows as sent from my sent items but not getting delivered. I am not getting any messeges as well.