[Resolved]  Vodafone — Customer care misbehave

Address:

Andhra Pradesh

Hello Team,

I am Animesh Saxena i am a Prepaid user of Vodafone from last 4 years and my mobile number is [protected]. I Recharged my mobile on 1st november with 98, so that i can use the 2 GB free internet on my mobile and this is valid on my number till november 30 as per the rule of the company.

Suddenly on 16 november while i was using the internet from my mobile i got zero balance onmy mobile and i found that approx 120 rs was deducted from my mobile for which i have not used it, when i called customer care of vodafone they told me that this balance was deducted as i was suing the Internet and they deducted the amount as the internet usage charge, then i reminded them that i have activated GPRS plan of 98 rs validated on my number till nov 30, and also i have used only 1.1 GB till today. The Executive told me that he will check and let me know in a minute, he told me by mistake the plan was deactivated he file a request for again activate the package again for refund and the request number is [protected] and also told that this will be completed by 18-Nov-11 6:00 PM.

Till Nov nothing happened and also right from 18 Nov i am not able to call customer care from my mobile. I dial customer care from my another vodafone mobile and the executive Rajesh answered me that the request is not yet completed and he dont know when it is completed and disconnected the call, When i called call the executive Naveen Kumar answered the call i told him to transfer the call to supervisior he told me he cant and then i told him that i want to talk to supervisior he told me that he wont and told me get lost.

Please look into this else i will stop using my two numbers with a day or two.