[Resolved]  Vodafone — Bad Customer service provided by Abids Branch

Address:

Hyderabad, Andhra Pradesh

To
The Complaints Manager/Cheif Executive,
Vodafone.
Hyderabad.

Dear Sir/Madam

I am writing a complain about the services I received at your vodafone branch office at Abids. I have been a vodafone customer for some time now and I believed vodafone as a company was impeccable in all the disciplines and therefore decided to change my existing calling plan with a new plan and also wanted a new connection. But I was very disappointed by the services I received from your executives at Abids branch.


About a month and half back I went to vodafone branch at Abids and spoke with one of your executives - Ms. Sulekha regarding the changing of a calling plan, I was assured by Ms. Sulekha that the plan will be change in a days time and I will be billed as per the new plan. But After a month, to my utter astonishment I was erroneously billed as per the old plan. I was completely deceived by your executive. When I went back to inquire about this on dt: 27/04/2012, I was received by another executive - Mr. Salman who said that my request for the change of a plan was never taken and when I asked Ms. Sulekha about this, she bluntly denied the fact right on my face. But when I confronted her and made them check your books, she agreed and simply replied that she forgot to take my request. Then, After Mr. Salman Reassured me that my request will be taken immediately and plan will be change by that same evening, I asked for the confirmation/acknowledgment, he never gave me one and said it'll be taken care of. I also took a new connection/sim card and the sim card number was :[protected]*0 on the same day. I made an initial deposit of Rs 150 and verification was done on dt: 29/04/2012 and I was asked to pay another Rs 350 which I paid on dt: 30/04/2012.

I was told my new connection will be activated in one days time and but it was never activated and I went back again to the same branch on dt: 02/05/2012 and wished to speak with the store manager Instead I was shown to meet a Floor Incharge- Mr. Touseef who again reassured me everything will be perfected like the previous reps but did not solve my problem, instead he doubled my problem by activating my phone on OTHER SIM number. I have never been caused this kind of grievance before by any company.

On 03/05/2012 I went to Liberty branch, I was received by an executive - Ms. Lakshmi who told me that my request for change of a plan was still not taken. However she heed to my situation and did her job aptly and changed my calling plan immediately and unlike Touseef, Salman or Sulekha, She gave me an acknowledgment no # [protected]. I explained her about the problem with the new connection that was caused by the incompetent executives at Abids, for which she directed me to go to main office of vodafone at begumpet.

I took the pain of going to begumpet office and talked to Mr. Syed Yahiya and he took no time in resolving my problem and gave me a new connection with sim no :[protected]*6. When I told him of how I was Incorrectly billed for the last month, he duly noted my complaint and also forwarded my request for a Waiver and gave me an acknowledgment no: [protected] & [protected]. Only if the representatives at Abids branch had done their job like Yahiya or Lakshmi then I would not have to go through all the troubles and grievances.

Surely, my unfortunate experience is not in alignment with your reputation, which I hear is of high caliber.

I'd really appreciate if you kindly look into my concern with alacrity and investigate the matter so that I can get my Waiver as early as possible.

In Anticipation,

Regards,
Sameer Ahmed.