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[Resolved]  Vodafone — Balance Deductions

Hi Concern,

I hope some1 would listen me here... i am just exasperate with services of Vodafone. they started targeting customers by deducting balance illegally... i have launched complaint on Vodafone for balance deduction on March 25 and i got reason that i sent mms @ 9:20 pm on March 24 for which balance deducted.... Now my concern is i have internet connection in my phone & if i need to send any MMS i can do it with Whatsapp and Email and secondly if i sent mms then it was on March 24 then y balance deducted on March 25 in evening.... They have no answer of it and after forwarding emails and making escalation and 1 representative is saying that they will refund and 2nd is saying they wont.... Their statements are getting changed. I am attaching email communication from Vodafone for your reference. Pls take necessary action against it.
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Jan 10, 2017
Complaint marked as Resolved 
Verified Support
Mar 30, 2012
Vodafone India Customer Care's response
Hello Ramanpreet,

Thanks for writing to us with your concern. Please share your number with us at http://bit.ly/HrAZGt we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care
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