[Resolved]  Vodafone — Malpractice: Does not unlock the phone even after paying upfront the cost of the phone

Address:

Bangalore, Karnataka

Hi Whoever reads this and takes some action,

So here's the story. I bought this iPhone 3G almost 2 years agon from Vodafone India, Wheelers Road, Bangalore. I paid 30 grands for that upfront. Despite this, those buggers did not unlock the phone and provide me with a networked locked phone, locked to their network. It's been two years since then, and even my warranty has expired. Upon asking them to unlock the phone for me because I paid the cost upfront and that I am shifting to another country, these nincompoops reply with the most appalling message saying that they cannot unlock the phone because it is network locked. Now if some gentleman could explain it to them or me, if they are not the network then who the damn network is. And why in the world are they still running this crappiest piece of business of their. I am attaching few mail which I exchanged with them recently and also in the past. Having said that, now that I am not in India any more, I hope some one shoves up this mail up their arse and puts some senses in their nitwit brain. Especially this figure, Monica from the Corporate Care Karnataka.
There are more such mails as attached below.

Regards,
Abhijeet
(Extremely dissatisfied and won't recommend them to any one. Airtel locks the iPhones purchased from them)

+++++++++ Attached Mail excerpts +++++++++
Dear Mr.Anand,

Thank you for your email dated 01-Aug-2010 regarding iPhone Unlock.

We regret for the inconvenience caused in our response. We urge you to treat this delay as an exception and assure you that we are committed to quality customer service.

We regret to inform you that Iphone cannot be unlocked as the same is network locked.Hence the request is not processed.

In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,
Monica
Corpcare
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From:
Sent: 01-Aug-2010 16:25:37
To: vodafonecare.[protected]@vodafone.com
Cc: corpcare.[protected]@vodafone.com
Subject: Re: iPhone Unlock Repeated Request (2 years old phone) [REF:[protected]]

Dear Ms. Monica,

That was precisely why I have been chasing you guys for the past one year,
to unlock it; to be more precise, network unlock it so that any other SIM
card can be used on it from any other network across the world. Let me give
you some real world scenarios/examples:
If you buy an iPhone here in Australia from any network carrier / vendor, it
is usually carrier locked (if and only if taken on a Contract and NOT by
paying the full cost of the phone upfront), or as you prefer to call it
'network locked'. The carrier/network/cellular operator, such as Vodafone,
Optus, Three, etc., then unlocks or carrier/network-unlocks the iPhone,
either for a fee i[censored]nlocked before the contract is over or free otherwise,
such that it can be used on any other network using other SIM cards. If you
purchase an iPhone by paying upfront, the way I purchased from Vodafone
India (probably one of my biggest mistakes), the phone is already unlocked.
Having said that, its the network operator, which is you, has the unlock
codes / necessary technology to unlock the phone and NOT Apple or any other
operator.

Now, if you're saying that you cannot carry out a job which is precisely
yours, my honest suggestion would be to kindly pass on this message to your
superiors that they better shutdown their friggin' worthless company which
cannot provide services to their customers and be honest. Furthermore, in
your future responses, kindly do not beat around the bush, as is quite
apparent in your last mail.


Regards,
Abhijeet

On Sun, Aug 1, 2010 at 7:55 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com
> wrote:

> Dear Mr.Abhijeet,
>
> Thank you for your email dated 25-July-2010 regarding iPhone Unlock.
>
> We regret for the inconvenience caused in our response. We urge you to
> treat this delay as an exception and assure you that we are committed to
> quality customer service.
>
> We regret to inform you that Iphone cannto be unlocked as the same is
> network locked.
>
> In case you need further assistance, do call or email us. We'll do our best
> to help you.
>
> Happy to help,
> Monica
> Corpcare
> Contact numbers
> Vodafone Care
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests : 198 (toll free)
> Fax : +[protected]
> E-mail : corpcare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
> ---- Original Message ----
> From:
> Sent: 25-Jul-2010 13:57:11
> To: vodafonecare.[protected]@vodafone.com
> Subject: iPhone Unlock Repeated Request (2 years old phone)
>
> Hi there,
>
> I purchased this iPhone 3G from Vodafone, Wheelers Road outlet in Bangalore
> almost 2 years ago. Although the warranty cover is over and despite
> repeated
> requests you guys have not paid heed to my request to unlock it officially
> so that I can use my phone here in Australia with my carrier of choice.
> It's
> been a really painful experience being on the Vodafone network while in
> India and even beyond. Due to your nonchalant behaviour of not unlocking my
> phone, I am neither able to use it here or upgrade it to newer updates. On
> contacting Apple, it straight away denies the request to unlock stating
> that
> only Vodafone India will be able to unlock it.
>
> I am requesting again to kindly unlock my phone and send me the unlock
> codes. Find below the details of phone. I am not able to provide you the
> bill number, as I do not have it on me while I am writing this mail, but
> will be glad to provide it in future, upon receiving favourable reply from
> your side.
>
> *iPhone 3G*
> *Model*: --hidden--
> *Serial* *Number*: --hidden--
> *IMEI*: --hidden--
> *Vodafone* *Post-Paid* *Number*: +91 [protected]
> *Vodafone* *SIM* *Number*: --hidden--
> *Vodafone* *Account* *Number*: 1.18670013
>
> * *I hope that at least this time your company shows some ethics and
> unlocks
> my phone. Having said that, I must also say that I am so much disappointed
> with your services that I not looking forward to using them again in future
> when I return to India.
>
> Thanks and kind regards,
>
> Abhijeet Anand
>