[Resolved]  Vodafone — Activation o[censored]nwanted value added service

Address:

Bangalore, Karnataka

Hello,

I am complaining in regards to the mobile number [protected]. A sports pack was activated by Vodafone on this mobile number without my knowledge and consent. I am being charged Rs. 3per day for it. When I realised that on the first day, I called vodafone and they told me that they were sorry about it and would deactivate the service within 24 hours, would refund the 3rs and I would not be charged again. The next day I again got charged. I called them again (spending money because customer service is no longer tollfree). And they told me that they would strictly look into the matter, register a complaint and the service would be deactiavted within 24 hours and I would be refunded the money (Rs 3). The next day someone from Vodafone called up and confirmed that the service has been deactivated and the amount has been cancelled. I did not bother about that and after 2 weeks I see that I am still charged Rs. 3per day everyday the whole of 2 weeks and the service was never deactivated. I called customer service and they hung up on me. I again called. They said they would deactivate the service within 24 hours but they cannot refund the amount. I requested for a supervisor and I was kept on hold for 20 minutes. I called again. This time I got through a supervisor. The supervisor told me that the service was not deactivated so they would deactivate it but he could not refund the amount. Which in other words mean "we are sorry, we cheated you, but cannot do anything about it". I asked him why he could not refund when I called them 3 times and asked them to deactivate. To my shock, they said because I activated it. (which I have not done). If I ask for records, they have none. They do not have call records or documentation of anything. Then to my surprise the So called Supervisor says that it was my mistake because I had to deactivate it from my end (never before I was told this, not even by the same supervisor when I asked him to deactivate the service.) I asked for a Manager, He refused. So I would like to get some kind of compensation regarding this.
My email id is akankhya.[protected]@gmail.com

Regards
Akankhya Baruah
d/o Mr. Amal Baruah
[protected]