Vodafone — Excess money deducted from prepaid account

Address:

Bangalore, Karnataka

Dear Sir/ Madam,

I am the vodafone subscriber, owner of cell no. [protected]

With respect to the series of complaints given by the undersigned, and number of calls on your customer care no. 198 (complaint number [protected], [protected]).
I was on international roaming since 25.02.2011 to 23.05.2011. As per my understanding and the customer care executives feedback, we know prepaid facility does not give any facility of credit in case enough balance is not available on your telephone.

I have been charged a negative balance of 1600 rupees approximately i do not know the exact amount, how the company can charge without having any balance?

I had been following up with the customer care and vodafone outlet (twice) since the time (23.02.2011) i landed in India, but its going on extending every time i enquire. I get a message from Vodafone that my request has been considered and needful will be done. Even the same things are learnt from the customer care executives.

I think its more important to serve the customer promptly rather than overcharging the customer.

Once again finally i request the vodafone team to pay the heed to request i have made.

Looking forward for positive reply from your end.

I am expecting the cosumer forum to address my concerns towards overcharging.

My email ID is [protected]@hotmail.com, and my contact no. is [protected] and [protected]