[Resolved]  Vodafone — vodafone live charges

Address:

Bangalore, Karnataka

Hello sir,

I have been using vadafone network from past 10 years, From past 3 months(nov-2011,dec-2011,jan-2012) i am getting the bill amount close to 1000+, usually i get the bill amount around 450 to 600.

When i enquired with the CC people say that i have activated the vadafone live, I thought may be by mistake i have pressed some keys and it might be activated, so for the first month i paid the bill amount and asked them to disable the vadafone live, Now on the second month when i got the bill i saw that the vadafone live was disabled and i was happy to see that, Suddenly in the 3rd month a CC person called me and asked whether i need the vadafone live service, i clearly said not to enable any service. But when i recevied the 3rd month bill i see 1055 Rs has been charged for live service,
I am not sure how can this be possible without configuring the settings on my mobile. When i asked the same thing to CC person , he says " it gets
activated automatically on android phone, so we need to be checking it every time". vadfone is totally cheating people.

When we try to deactivate any service they are so many steps to go through, and before deactivating the services they asks for user confirmation for deactivating the service, But for activating the service the user is never prompted are alerted they just activate the service and charge the users for the service they have not used.

Please let me know how can i go ahead and file a complaint against these people. please answer and do the needful.

I have already paid the bill 3 times for vadafone live service even though i have not used are activated the service, But now i cant tolerate it any more.