[Resolved]  Vodafone — Barring service on the basis of incorrect unbilled amount by Vodafone

Address:

Gurgaon, Haryana

Hi, I called Vodafone Customer Service on 30th Sept 2013 at around 12:30am to get international roaming activated on my vodafone number [protected]. The Customer Care Representative assured that the services would be activated within 4 hours. I reached Spain next day and did find roaming activated as promised. I made only one call to India and sent 1 message on whattsapp on the 1st October. Next morning onwards, my services were barred WITHOUT ANY PRIOR INTIMATION. So i was sitting there in spain, unable to make a call--and not even knowing why my services were barred. After 36 hours, my wife who was in India, called the Vodafone customer care and was told that vodafone proactively barred the services to prevent high billing and if an interim payment of Rs 1100/ (which was the due bill amount) was paid -services would be rendered. She immediately made a payment of Rs2000/- hoping my phone services would be activated. However, this did not happen. I reached India on the morning of 5th October and called the Vodafone customer care number and went through this entire conversation yet once again. The representative this time advised that i had an international usage of RS 13000 which was to be be paid immediately. I was shocked---this was not possible as my services were barred while I was travelling abroad and I did NOT use international roaming. However, the rep did not want to understand and said that if I paid RS 2000 again, my services would be activated until 19th Oct, when my bill would be generated and I would be able to see the details for the Rs 13000 bill amount they were mentioning. i ASKED TO SPEAK WITH A MANAGER--AND WAS TOLD THERE WAS NOBODY AVAILABLE. I again made a Rs 2000 payment--and yet again--the services were activated for a few hours in the night and then barred again in the morning. When I contacted the Vodafone customer care at night on the 7th october, I again had to narrate the episode--with no help--the rep asked me to wait until the 19th oct when the bill would be generated---and until then no services would be activated----unless i paid the entire Rs13000 right now. i ASKED TO SPEAK WITH A MANAGER--AND WAS TOLD THERE WAS NOBODY AVAILABLE AGAIN. THE REPRESENTATIVE DISCONNECTED THE CALL. i HAVE BEEN USING THIS NUMBER FOR 10 YEARS NOW--have always made payments-- and my usage has barely exceeded Rs 2500. I would request assistance in getting this resolved asap. This is sheer harassment and cheating by Vodafone. Regards, Shantanu DEY #[protected]