Vodafone Bhubaneswar — Not responding to complaints

Time and again I have posted the following complaint to the Nodal Officer, Vodafone, Bhubaneswar.
Each time they have acknowledged the same mechanically, but not given any redressal, or reply.
Sincerely, GPDas

Vodafone is a customer-friendly service provider and you are all so friendly people.
But what happens to us. My woe is not over. It has increased.

In a confused state, I pressed MCI on 07.08.09. Some service provides have this facility free - that was my state of mind. Then when I realised that Rs.30 gets deducted, I wanted to decativate the command through SMS. I did not get any confirmation message to this effect; rather got some cricket news.

My BSNL landline phone being dead, I was not able to send an email. I lodged a complaint through my Voda voucher vendor to deactive MCI and all such priced services. Then when my landline was set right, I wrote to you.

I was informed that after deduction of Rs.30.00, I had a negative balance of Rs.12.06.

I charged the account today with a voucher of Rs.50.00 with full talk time. Supposing that

-Rs.12.06 was correct (I have contested it), I had a balance of Rs. 37.94. But, but, when I enquired about the balance a few minutes back, I was informed that I have a balance of minus Rs.11.06. HOW IS THIS, WHEN I HAVE MADE NO CALL, NO SMS, NOR AVAILED OF ANY PRICED SERVICES? WHERE HAS AN AMOUNT OF Rs. 49.00 GONE AFTER MIDNIGHT AND MORNING? THIS IS SUSPECT AND VERY SERIOUS. I HAVE TO ABANDON VODAFONE SIM AND PERSUADE MY RELATIVES & FRIENDS TO DO SO.

My request:

1. As I have written already I had a big balance before I used the SIM on 07.08.09 after hybernating it for about 3 and half months. It cannot be Rs.17.94. I need a detailed statement of accounts to be satisfied that it was so.

2. The MCI command may please be reversed as I wanted to reverse it atone by SMS, but it could not be possible. Moreover, I have not at all availed of its benefit at all.

3. If you judge that I must be charged Rs.30.00, then after my complaint, MCI and all priced services should have been disfunctional.

Supposing that -Rs.12.06 balance on 07.08.09 is correct, I must have a balance of Rs.37.94 on this day, 15.08.09. IT WAS THE BALANCE IN THE MIDNIGHT, HOW CAN IT BE OTHERWISE IN THE MORNING WITHOUT ANY CALL OR SMS?

Kindly attend to this personally and resolve all the complaints.

Thanks in anticipation and regards. G.P.Das