[Resolved]  Vodafone - Big Company Big Liar (1.5 Years Passed) — Cheaters at every level

Address:

Dehradun, Uttarakhand

I made a complaint to vodafonecare.[protected]@vodafone.com on Tue, Aug 18, 2009 at 4:24 PM whose details have already been updated by me on cosumercomplaints.in.
The same complaint is underlying:
{
Dear sir/madam

This is to inform you that two years back i started mobile recharge related work and so i was provided a vodafone e-top sim card(number-[protected]).about 10 months back(november-2008,approx.) I had a calling balance of rs245(approx.) in my account of this number(i.e.,[protected]).I was out of town for 3 to 4 days.When i reached back I switched on my vodafone number(which was kept inside a locker),and found only 96 paise left in my account.i made the complaint regarding this at vodafone mini store but they told me that e-top regarding problems are not handled by them and also they told me to contact my distributor and I did so but no solution was provided to me,i kept on complaining but still no solution was given.Several times I called your customer care number(111),but they asked me to call the retailer care number but that service was never activated on my E-top number(I kept on complaining for the activation oh this service also).
later I decided to close the recharge related work and after few months my e-top sim was converted to a normal sim card,other companies also did so but I was ready for that.But now this month my vodafone number is showing "Sim card registration failed".
I asked the distributor regarding this and he told me that they cant do antyhing in this matter and the company has done so.I had rs. 150 approx. as my calling balance and rs 30 approx. as my e-top balance in my account.
I would like to inform you more on that i gave some vodafone recharge coupons(approximate value = Rs.1000/-) for replacement some 10 months back to the distributor but still no refunds have been made.
You always say that you are happy to help but my problems are adding up more and more,now I am feeling helpless,Please do help me.
My fault Is only that i worked as a retailer for vodafone,I am running other company sim cards also and they are running fine.
I can't bear that much loss,Please do something in this regard.Timely response will be appreciated.


Sender's Info:
Name:- Kavish Chhabra
Address:- Mohit telecom,
83,Railway road,
Rishikesh(Dehradun)
Contact No:- [protected]

Didtributor's info:
Franchise name:- Aastha Telecom,Rishikesh
Owner-Mr. Batra
Contact number:- [protected] (Mr.Batra)
}

Now I had a conversation With the R.M. Mr. Sunil dutta on telephone and forwarded the above complaint via e-mail on the following address sunil.[protected]@vodafone.com

He told me that he can't do anything regarding the unwanted and faulty deductions and problems but he can help me out to get the coupons replaced
,further he conveyed to me that the solution would be with me till june12,2010.
on this date(i.e, june12,2010) I made a call to Mr. Sunil dutta and now he is telling me that The distributor "Aastha telecom",Rishikesh,Owned By Mr. Batra do not actually remember what coupons I gave to be replaced.Even His Employer Mr. Anil, to whom I handed over the coupon,is now saying that he doesn't actually remember about the coupons even though he admitted a few months ago in front of Mr. Batra that they have to make refund(or any other solution) for the coupons.
They are now("After handing over the coupons 1.5 years ago") asking me for the receipt.
They were fooling me and now also they are doing the same.
My request is only that some voice must be raised against this harassment.
Thank You