[Resolved]  Vodafone — bill been overcharged and unknowingly std schemes activated

Address:

Maharashtra

Hi,
I have mailed my complain to your customer desk since 16 feb on corporate.[protected]@vodafone.com but nobody has revert on that still . so now i am again writting done my probs with vodafone hope u revert soon.


Hi, this mail is regarding my bill of period[protected] to[protected] for my Vodafone No. [protected] ,in that there r many charge which r unnecessarily and fraudly charged.They r as follow:

1) in my bill one std 100 min free severice @50 is been activate seen NOV without my permission and trusting vodafone i was never checking my bill , today when i check my bill i came to know vodafone such a big company is charging me money fraudly since so many months.

2) In my bill there are so many nos. which is been showing on what i have never called and which nos. even does not exist.U guys have fraudly add so many nos on my local as well as when i was in roaming . For example[protected] this no does not exist nor i have called this no. anytime u have shown in my bill more then 10 times and there r so many nos. like this.

3) In my bill no. on what i have called once in a day ,u have shown repeatedly 3 - 4 times . For example this no.[protected] this no on date 19/1/2013 u have shown calls 4 times a day where as i have called once.

4) In SMS also u have charged fraudly 2 times u have charged sms for my no. only and there r 2 no.which does no exist out of 6 sms 4 r fraudly nos. add to my bill.

5) On your toll free no. 198 nobody was ready to take my complaint.What type of services u provide being such a big company dont even help your customer in solving their problem.

I want quick feedback of my complain, otherwise being your loyal customer since so many year i will loose faith in vodafone and i have to take strict actions against this.And even i will be force to switch to other network.

Regards,
Rital Gangadia