[Resolved] Vodafone — Charges on GPRS Services | |||
I am having two numbers of Vodafone mobile and GPRS services on both the numbers. I have taken packages on both. When I checked my bill, I found that there are lots of GPRS connections getting connected in 30-40 seconds and each connection has used 510KB each time. This can be impossile that I connect to GPRS from my laptop for 30-40 seconds within 15-20 min of period and use only 510Kb each time. Like this there are 10 to 15 such connections in that period. For this according to them I have over used my pack of free uses. And I am not happy with the answers provided by them. I need to get my money back for which I have been overcharged. Thank You Regardsa Jatin Gupta +[protected] +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Vodafone — GPRS charges within free usage period
I am a Vodafone customer from 2004, No is [protected] but i faces some problem,recently the provider send me a sms that"absolutly free!! enjoy 1GB free (Mobile& PC) surfing till 15th May-11.Now connect to friends.mail,Google search without any charges." on th date of 8th May'2011 at 11:06:48am and repeat on 09th May'2011 at 01:14:46pm. After that i surfing on 09th May'2011 at 4-4:15 i.e 15 mins,then i check my balance there shown -133.19 when my balance was 9.42.Later i call to customer care they said we don't send this type of message then meet to customer care executive Mr. Sayeed to Vodafone store,chandni chowk (Dharamtalla),he says i call u within 24 hours with feedback. But till today i don't receive any phones from their side,So i'm helpless.
PLz look out at this matter and help me.
Partha Baral.