[Resolved]  Vodafone — FROM MANAGERS TO APPELLATE AUTHORITY -CRAP SERVICE-PATHETIC-MONEY EATERS

I had a vodafone number for 4years under family plan..when i decided to move out of the plan, Vodafone had strictly instructed the other users to clear their outstanding(which they never did) inorder to change them to individual plan...after couple of months I kept recieving huge outstanding on my number. When contacted Vodafone they claim that there was previous outstanding in the family plan.

I inquired with the Appelate authority and Nodal officer for the same. They claimed it was their mistake as outstanding was not recovered from other user and the transfer into individual account was done with the managers approval.

When informed that this liability is not on me as it was their mistake. they disconnected my number and refused to pass reversals.

Their store manager- Churchgate (OPHER), Area Manger-Churchgate (Aarti) are so pathetic and so unapprochable they do not keep a follow up...they do not call you back. no updation on the case.

On the website if you are not satisfied with the nodal officers desk you can apply to the Appelate officers desk. But the true fact is they are operated by the same executives. There is no higher level.

Vodafone has a sick and disgusting service.

The service desk should be thrown out or changed...If the managers in Vodafone are crap i can imagine the executive level.

Hazel