[Resolved]  Vodafone — unfair means of deducting money

I m a Vodafone Prepaid Customer in AP(Prepaid Mbl No:[protected]).today evening(7pm) I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.45/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. Then I spoke to your local support number ([protected]), regarding. this issue and they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the caller tune. Even if any type of such arrangement is there in your system, it is your minimum responsibility to send a request to me for confirming weather this facility enable or not. Then my balance got reduced. I am simply not interested in any type of caller tunes in my number. Also while talking to anybody, its my right to touch any key button on my handset(pls note that its not supplied by you).I hereby request you to remove this caller tune from my number within 24hrs and refill the amount which you deducted from my account I thought if you stop this type of PICK POCKET Business, that will help you very much in your Business and your reputation.Moreover your customer care executive are extremely rude and they actually misbehaved with me.Vodafone, i supposed is a reputed company and would definitely not like to be known for all this wrong reasons. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.
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Aug 14, 2020
Complaint marked as Resolved 
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