[Resolved]  Vodafone — Irresponsible to heights!!

One of the representative of Vodafone came to my office in Dec'08 and after killing about 2 hrs. of my time, he convinced me to enrol into Direct Debit facility which he assured will be activated from the current billing cycle itself. I got 2 of my numbers enrolled for the service ([protected] & [protected])
On 3rd or Jan'09 I receive an sms from Vodafone saying that my Direct Debit service has been activated.
On 6th of Jan'09 I receive another sms saying "THANK YOU FOR YOUR PAYMENT" on both my numbers.

I was relaxed that my payment have been done and I don't need to bother about them any more..(obviously...isint it?)

To my surprise, I get a sms on 18th of Jan that my bill is due!!!
On calling up the customer care number, holding the line for hrs., arguing with the person on line for clarification - which he dint had - I finally paid the bill by cash on the same night.

Next day, my second number's outgoing is barred!!!

On meeting the representatives at Vodafone store (at Kandivali east, Mumbai) namely: Paras Gala, Rajnish & the manager Disha - they show an attitude of "we care Damn about our mistake".

Denying any sort of regrets or compensation - they simply gave me a request no.[protected] of which, i dont know what to do!

There is no reversal from Vodafone till date (1st Feb'09) which they had promised in 72 hrs.

Heights is, The second number which was disconnected because of their fault - and was instructed by the manager to Mr. Rajnish to reconnect immediately- is still disconnected!!

Please help me to sew these irresponsible creatures!!

Chintan Shah
Mumbai
[protected]@gmail.com