I was having three post paid mobile connections bearing no, [protected]/[protected]/[protected]. I held these accounts for nearly three years and promptly paid billed amounts from time to time.
In June 2008, I found that vodafone was charging for mobile alerts for the messages received to my email. I decided to shift to bsnl service and called the customer care for the procedure to close the accounts.
Based on their advise, I cleared the entire amount outstanding against the said three accounts as on 09 06 2008 online (my payments were always online) on vodafone portal and duly intimated the vodafone through email to customercare.[protected]@vodafone.com.
However, I continued to receive the bills from vodafone and I had contacted customer care over phone as well as sending mails. The result was a sterio type routine response to confirm for deactivation of the account. Even they resorted to send people claimed to be recovery agents. When asked for their identity, they could not give satisfactory reply.
Vodafone stopped sendig bills/mails from September 2008 and I was under the impression that the issue was settled by them.
However, Vodafone unveiled their unethical business practices, Vodafone sent a legal notice for payment of billing+unbilling+prorata rent amounts and taxes etc. for Rs.5000/-. For a person who paid promptly for entire period, the amount is negligible to pay. But, it only indicates wrongful business practices to make money on genuine customers.
There is a strong feeling among my friends and colleagues that service of Vodafone is worst and not to be recommended.
vvrao Was this information helpful? | 
I am receiving the following bill which does not pertain to me. You are wasting your time and energy by sending this to my mail id. Be smart to get it through the right person. OK. I also informed the HDFC Credit Card Centre.
All the best,
Rajamani
From: SmartPay <[protected]@billdesk.com>
Date: 2009/8/14
Subject: New Bill Notification - [protected]
To: [protected]@gmail.com
Dear Nagaraju S
You have a received the following new bill:
Biller Name: Vodafone
Mobile No: [protected]
Vodafone Relationship No: 1.16901733
Vodafone Customer Name: NAGARAJU SANGA
Due Date: 26th August 2009
Bill Amount (Rs Ps): 580.00
Payment Amount (Rs Ps): 580.00
Pay Date: 12th August 2009
Due Date: 26th August 2009
Bill Amount (Rs Ps): 580.00
Payment Amount (Rs Ps): 580.00
Pay Date: 12th August 2009
Please note that payment amount is equal to your autopay limit amount.
This bill will be processed through HDFC SmartPay subject to the availability of free, clear and available limits in your credit card account at the time of processing.
In case you have any queries / clarifications, please call us at our 24-Hour Customer Care Centre. Please do not reply to this email.
Call Center Numbers - Ahmedabad[protected], Bangalore
Call Center Numbers - Ahmedabad[protected], Bangalore[protected], Chandigarh[protected], Chennai[protected], Cochin[protected], Coimbatore[protected], Delhi[protected], Hyderabad[protected], Indore[protected], Jaipur[protected], Kolkata[protected], Lucknow[protected], Mumbai[protected], Pune[protected].
Yours sincerely,
HDFC Bank Credit Cards Division
Customer Support
PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO. PLEASE CALL US AT OUR HDFC 24-HOUR CUSTOMER CARE CENTRE