[Resolved]  Vodafone — Complaint against technical backend team

Hi Sir/Madam,

My name is Lokesh Kumar Sharma and my cell no. is [protected]. I am
simply not satisfied with services provided by your technical back-end
team. So here I want to register an official complaint against this
department whoever concerns are responsible for same.

Let me explain you my problems:-

The whole matter starts from 19th March 09, I am using Motorola L9 set
and I wanted to start MMS service on my cell phone, so first of all I
tried myself to activate GPRS and MMS then I came to know GPRS already
activated on my cell but when I want to activate MMS I received
message "Update Required" so I called up for same problem and I got
service registration no. "[protected]" for same query and my problem
should've resolve by Saturday 21-Mar-09. But I didn’t receive any call
till Monday so I called up again at 111 customer care again regarding
same problem but the customer care executive checked out the status of
same request no. and it showed something like technical department
called me up but my cell was unreachable. So I got another request id
on 23-mar-09 that technical team will get back to me by 25-march-09.
This time I got a call from a technical department, I told them whole
problem and the technical person told me to select install from the
message he will send to me just after this call. Same time I got a
message “A connection setting will arrive shortly. Your PIN Code
is1234. Select “install” to update the phone.”

But here new problem occurred I got a message alert but no message was
there, now one message icon 24*7 attached on the top of my cell but
there was no message to select install or anything else. I called up
111 customer care again and escalated the last problem and this new
one too, now I got another request id and asked me to wait for next 2
days for call from technical team. I waited till 29th march 09 but
finally It was me only calling back for new request id like a stupid,
anyways I had to call to customer care yesterday as this message alert
on the top of my cell phone irritating me and asked the customer care
executive status of my request id “[protected]” which provided to me on
25th March- 09, the guy checked out same request and again answer was
same Technical team called me up and my cell was unreachable.

This time I decided to report one official complaint against your
back-end technical team so guy showed me the way to go to nearest
Vodafone store and report there he can’t do anything and again I got
new 4th request id “[protected]”. Still I am not expecting any
co-operation from your “Good for nothing technical back end team”.
Your technical back-end team is not co-operating with me, my cell is
working 24*7 and It never get switch off, there was no missed call
from any unknown number so it proofs these peoples not working
properly and just updating my request id’s without making any call
back to me.

Finally I want to resolve 3 issues now.

1. I want MMS activation on my Motorola L9 set.
2. The message alert appearing on my cell I want to remove that.
3. The concern technical persons updating status of my request without
doing anything, there should be some strict action against them. I
guess this is the genuine request against faulty guys.

I am hoping for co-operation from you guys now but if still nothing
happens, I will take this matter to consumer court. I want all these
problems resolved by 31st march 09 according to my last request id
“[protected]”.


Best regards,
Lokesh Kumar Sharma