[Resolved]  Vodafone — FnF service problem,Misbehavior of CCe

Hi,
I'm, Ashutosh Singh Bhadauria, using Vodafone no. [protected] since Jan 08. My scheme is:
In day time V2V 49 paise, V2O 99 paise, In night time V2V 10 paise, V2O 49 paise.
All Sms charge is 25 paise. There is another scheme for which 7 rs deducted for a week and i can save 5 no in FnF list so that my STD charges are 1 rs/min. The thing is that till november there was a no problem.But there was some new sereis with Airtel in U.P. for which this 140 ivr giving prompt " This no can not be selected as Fnf no." I treid to contact CC so many times but I think executive of CC don't have a manner to handle their CC. Even they don't know how to speak, how to satisfeid their cst..
So many times after confirmation of issue they disconnected my call. Every time i had to call more than 4 or 5 times for solution but each and every time i got very different kind of information.Most of executive had their own information to provide me . Even ur second and third level escellation also good for nothing. Most of the time they were not able to identifeid the agent with whom i had word previously.They are also ready to disconnect the call all time. Most of the executive are not maintaining any type of records and always giving wrong comitment.
As per my case, i'm facing problem with series like 9654, 9651, 901..
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Aug 14, 2020
Complaint marked as Resolved 
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i used ur no. last 2 month am i were want activate fnf service on my no. so i was send requst to custumer care i was write ACT FF MOB NO. AND fnf service was activate on my mobile they were decete my balance 15 rup . my only one no is activate in FNF service and i wanted more no. activate on my no...after that i was send request again i was write ADD FF MOB.NO and they were again cut my balance in my no...send my money on my no .no is [protected]...
Hi,
I'm using your Vodafone no [protected] & i have complaint regarding cancellation of F&F which i am trying to cancel from 2 months and have called to customer care executive several times they wont respond properly even i went to Vodafone store Seshadripuram 4 times with same purpose haven't find a solution to this query every month, I'm loosing 15 bucks . Even my number has been blocked to Customer Care 111 and i feel they are deliberately avoiding my number . So i kindly request to resolve my query.
Hi,
I'm using your Vodafone no [protected] & i have complaint regarding cancellation of F&F which i am trying to cancel from 2 months and have called to customer care executive several times they wont respond properly even i went to Vodafone store Seshadripuram 4 times with same purpose haven't find a solution to this query every month, I'm loosing 15 bucks . Even my number has been blocked to Customer Care 111 and i feel they are deliberately avoiding my number . So i kindly request to resolve my query.
Dear Sir


This is Sub. inspector poonam Sharma & my mobile number [protected]. i am using this number form last 2 years.

i was activate fnf service on this no. [protected] in[protected]. so i was send requst to custumer care. i want this sevice disactivate my number & have called to customer care executive and and write DCT FF MOB NO in date[protected]. AND fnf service was disactivate on my mobile & confirm sms come to my number. but next month were again cut fnf service charge my balance .
So please return my 25 Rs .



So i kindly request solve my problem



-- Regards:-
[protected]--
poonam sharma
483/16 new govind puri kanker khear meerut
[protected].
i am using vodafone last two years .But now i am trying to activate fnf to another mobile no .i am calling 140 and try to fnf but it tells the option No 4 but i am typing the no. 4 it tells the message if you are dialing the wrong number .what is the solution for that problem

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