[Resolved]  Vodafone — Cheated by Vodafone

Is that what a Pakastani mugshot looks like?

To
The Reader's,

Sub : Cheated by Vodafone

This is to inform you that I have taken Vodafone Connection as per below mentioned Tariff in which we have got some Local & STD calls free but the bill sent by Vodafone is not as per their promise. They had given us the signed Tariff Plan as well confirm the same by their Customer Care Deptt. They have generated the bill of all following numbers without giving any discount. So that we are appealing to you that please take the necessary action against Vodafone, because they have cheated us. They are mentally harassing by calling again & again and say to take new plan . We hope that you will do the needful.

At the time of giving the connection following terrif plan is intimated to us:-
Monthly Rent 99 (after giving the discount of Rs. 300/-)
CUG Call Unlimited free
Local Call Free 450 M2M
STD Call Free 200 M2M
SMS Free 350 Local
But in all the bills every local call except CUG No. Are charged @ .15/.30 paisa and all STD Calls are charged @ 0.80.
You are requested to please in to the matter in the following No.
1. [protected] Amit Mehta
2. [protected] Madhav Sharan Goel
3. [protected] Madhav Sharan Goel
4. [protected] Dinesh Kumar Aggarwal
5. [protected] Saurabh Arora
6. [protected] Mansingh Saini
7. [protected] Vishal Goel
8. [protected] Vijay Singh Rana
9. [protected] Vijay Singh Rana
10. [protected] Rohit Goel
11. [protected] Pardeep Dubey
12. [protected] Pardeep Dubey
13. [protected] Vidhya Sagar
14. [protected] Sanjeev Choudhary
15. [protected] Sanjeev Choudhary
16. [protected] Raj Kumar Deshwal
17. [protected] Nitin Gupta
18. [protected] Rohit Gupta
19. [protected] Chaderkant
20. [protected] Chaderkant
21. [protected] Kunal Gaurav
22. [protected] Habibul Rehman
23. [protected] Saranjeet Singh
24. [protected] Saranjeet Singh
25. [protected] Praveen Verma
26. [protected] Naveen Goyal
27. [protected] Naveen Goyal



Thanks & Best Regards,

Dinesh Kumar Aggarwal
Omaxe Ltd.
L.S.C. – 16, Kalka Ji,
New Delhi – 110019
Mobile : + 91 –[protected], [protected]
Office : 011 – 4189 6727
011 – 4189 3118
Email : [protected]@omaxe.com

Vodafone — Cheated by them

I got a 98 bonus card with which i can send 1000 local and national sms within 30 days. I was told by their call centre helpline that the black out days are 17th and 18th October. (I have a recording of that conversation). Still when I send sms on 16th October the amount was deducted from my regular balance and accordingly then my balance of Rs. 257/- became zero. When I then called their helpline I was told that I should visit a Vodafone Gallery and make them hear the recording. Upon confirming the recording they will refund my amount. So i visited the Vodafone gallery on the same day and booked my complaint. Complaint registration no.[protected]. They said the the matter will be resolved by 21st October. Now they say that they will not refund my balance although they agree that it was their fault. Please help.

Dear Sir,

I have used vodafone from 03 months and my no is [protected].Sir when I take sim card from Vodafone Store Saltlake Kolkata they had told me that you will get Itemwise Bill per month and its totally free but from the starting of this month I had got a message from Vodafone that if you omit Itemwise Bill you will get 50% discount on your bill so I had send a request to them omit my itemwise bill.But when they send this month bill they had charged me for itemwise bill but for 3 months they had not charge for it as well as they had not given me 50% discount also.So I think they had cheated me as well as when I contact with Customer Care they told me that its your fault adn also told me that its not Vodafone fault from anty end.Sir, So I request to you please look after my matter and resove it as early as possible.

This is for your kind information and necessary action please.

With Regards,
Priyanko Kumar Sarkar.
+91-[protected]

Dear Rajashree,

Thanks for your mail. I regret to inform you though, the 30% discount offered is rather insulting to me. I am not asking for discount. I am asking to revoke the false charges altogether!!!
I have been using the service for close to 15 years now and have contributed to huge revenue on Vodafones part.

I have been cheated and taken advantage of for being an old customer.
Over the past 2-3 years, I have been using yearly internet plan and pay for it annually also. Suddenly one fine day Vodafone decides to disconnect my yearly subscription and switch me over to open usage rates when I have not even asked for it. I have not been informed or taken authorization for disconnection of yearly plan or activation of full rate usage.
You can see in the account details that I have been using data services for the last few years, yet your representatives insist that there was and is no data plan active on my number. I find this highly questionable and dishonest.

I am really shocked and appalled by the business ethics employed by a supposedly consumer driven company.

Once again, I will not be held responsible for your internal miscommunication and dishonest methods.

I am attaching the mail I sent to you and a few other consumer protection organizations.

I really do not wish to waste any more time on this issue since it has already been pending for almost 2 months now. I hope you do not force me to consult my legal department or escalate the issue on social media sites and gather more vodafone consumers who have been duped and cheated in a similar way.

I hope you can reverse the fraudulent charges immediately and restore my phone services to its usual setting.

Sincerely,
Mr. Mardia.


Dear Sir,

I regret to let you know that I am suffering from the worst kind of customer service from Vodafone than I've ever experienced in my life.

The charges mentioned on my account are fraudulent and false and I will not be liable to pay for Vodafones errors/mistakes/frauds.
Relationship No- 1.5011367
Mobile No- [protected]

I have called my relationship manager more than 15 times and with no resolution of the problem. Every time I am assured that I will receive a call 'within 24 hours" and till date I am still to receive any calls from Vodafone.

I have been falsely charged the amount of Rs. 7538.97, which has now increased even more with your fraudulent charges; under the pretext that I had called up vodafone 6 months in advance and asked for deactivation of my internet plan 6 months into the future and apparently Vodafone took my request for 6 months in the future. This is the kind o[censored]nbelievable lies I was told by the representative. Shocking as it sounds, it is complete lies.

On calling again, I was told a different story that there was some technical error on vodafone side and they messed up the data account and did not switch me over to the plan renewal and instead decided without my knowledge or permission to deactivate my currently used data plan and charge me full data rates without any plan.

It has now been over a month and several calls from my side with no resolution. As frustrating and appalling as Vodafone has made the situation, I would like a final resolution of the problem or a switchover to another service provider.

Sincerely,
Mr. Mardia.

Dear Rajashree,

Thanks for your mail. I regret to inform you though, the 30% discount offered is rather insulting to me. I am not asking for discount. I am asking to revoke the false charges altogether!!!
I have been using the service for close to 15 years now and have contributed to huge revenue on Vodafones part.

I have been cheated and taken advantage of for being an old customer.
Over the past 2-3 years, I have been using yearly internet plan and pay for it annually also. Suddenly one fine day Vodafone decides to disconnect my yearly subscription and switch me over to open usage rates when I have not even asked for it. I have not been informed or taken authorization for disconnection of yearly plan or activation of full rate usage.
You can see in the account details that I have been using data services for the last few years, yet your representatives insist that there was and is no data plan active on my number. I find this highly questionable and dishonest.

I am really shocked and appalled by the business ethics employed by a supposedly consumer driven company.

Once again, I will not be held responsible for your internal miscommunication and dishonest methods.

I am attaching the mail I sent to you and a few other consumer protection organizations.

I really do not wish to waste any more time on this issue since it has already been pending for almost 2 months now. I hope you do not force me to consult my legal department or escalate the issue on social media sites and gather more vodafone consumers who have been duped and cheated in a similar way.

I hope you can reverse the fraudulent charges immediately and restore my phone services to its usual setting.

Sincerely,
Mr. Mardia.


Dear Sir,

I regret to let you know that I am suffering from the worst kind of customer service from Vodafone than I've ever experienced in my life.

The charges mentioned on my account are fraudulent and false and I will not be liable to pay for Vodafones errors/mistakes/frauds.
Relationship No- 1.5011367
Mobile No- [protected]

I have called my relationship manager more than 15 times and with no resolution of the problem. Every time I am assured that I will receive a call 'within 24 hours" and till date I am still to receive any calls from Vodafone.

I have been falsely charged the amount of Rs. 7538.97, which has now increased even more with your fraudulent charges; under the pretext that I had called up vodafone 6 months in advance and asked for deactivation of my internet plan 6 months into the future and apparently Vodafone took my request for 6 months in the future. This is the kind o[censored]nbelievable lies I was told by the representative. Shocking as it sounds, it is complete lies.

On calling again, I was told a different story that there was some technical error on vodafone side and they messed up the data account and did not switch me over to the plan renewal and instead decided without my knowledge or permission to deactivate my currently used data plan and charge me full data rates without any plan.

It has now been over a month and several calls from my side with no resolution. As frustrating and appalling as Vodafone has made the situation, I would like a final resolution of the problem or a switchover to another service provider.

Sincerely,
Mr. Mardia.