[Resolved] Vodafone — They did not contact with me since 10 of july | |
I want to infrom you company when i purchased this no [protected] at swartgate bas stand from your distributor mr shayam his no is [protected] or his shop no is [protected] when i bought this no he told me this is Ganesh Uthsav card is life time validity card in this card that time was having balance 1000 talk time also 1000 sms free but he didnt inform me after six months will reacharge atleast 200 rs within six months. Now want to infrom to vodafone what was mistake you had done when i have purchased is no [protected] in the card kit in no was is different and no was is [protected] that time i was in surat and when i bought no and dealer told me no is active within 2 and 3 hours that time me was hurry for bas and leave from there and he insure me no is active within some hours next day i called him my no is not active he didnt understand why no was not active and he send me at vodafone store in surat and was talk with MISS MISTU her no is [protected] she is working in vodafone store she know all matter you want to confrom with her regarding this matter even she also not understand why no is no active in system no was show active but when was insert sim card in handset thn i got in instructions no was soff your vodafone excutive not get any idea about this what happened this no. becouse in your system no was active all services are active. You know after 3 weeks your excutive got in kit no was different was on is [protected] in this sim card becouse of your vodafone i was suffer 3 to 4 weeks and that time your exutive gave me promise if in future i have any problem they will help out that excutive name is mr chetan his no is [protected]. i have wrote all details in this mail when i was suffer this problem you will conform them all people. So one mistake was done vodafone and by mistake from me .me not recharge no next time i remeber will not done mistake. As per talked with your customer care before 3 days they told me send my identification documents at vodafone office i already send all document So reactive my no as soon as possible .. and contact with me i am waiting for you reply Flag this message Services on your Vodafone number [REF:[protected]] Friday, 17 July, 2009 6:47 AM From: "Vodafone Care" <vodafonecare.[protected]@vodafone.com> Add sender to Contacts To: [protected]@yahoo.com Dear Ms. Vohra, Thank you for your e-mail dated 15/07/2009 regarding services on your Vodafone number [protected]. We acknowledge receipt of your below complaint and regret the inconvenience caused to you. With regard to your complaint, we request for another 4 days to resolve your concern as we are awaiting further clarification on the same from our billing team. Should you need further assistance, do call or e-mail us. We will do our best to help you. Happy to help, Rashmi Pandit Vodafone Care Contact numbers Postpaid: 111 or +91-[protected] Prepaid: 111 or +91-[protected] (Toll free from Vodafone mobile phones within the home network) Fax number : +91-[protected] E-mail : [protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: [protected]@yahoo.com Sent: 15-Jul-2009 14:35:32 To: vodafonecare.[protected]@vodafone.com Cc: sudip.[protected]@vodafone.com Subject: Kind att; Rashmi Pandit Vodafone Care To, Rashmi Pandit Vodafone Care. Dear Rashmi i send you mail on 10th and i also got reply from vodafone side you wrote me vodafone exutive will contact with me within 2 working days dear today is 15th still i didnt receive any call from your side. this mail Services on your Vodafone number [protected]. [REF:[protected]] Monday, 13 July, 2009 5:27 AM From: "Vodafone Care" <vodafonecare.[protected]@vodafone.com> Add sender to Contacts To: [protected]@yahoo.com Dear Ms. Vohra, Thank you for your e-mail dated 10/07/2009 regarding services on your Vodafone number [protected]. We acknowledge receipt of your below complaint and regret the inconvenience caused to you. We wish to inform you that, your compliant regarding activation of service on your Vodafone number has been forwarded to our concerned team and they are investigating on the same. We shall respond to you in 2 working days. Should you need further assistance, do call or e-mail us. We will do our best to help you. Happy to help, Rashmi Pandit Vodafone Care Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Vodafone — Mistake by vodafone system and customer suffers
Sir/Madam,there are 3 vodafone post-paid connections registered under my name. Now what happened was there was bill generated for my vodaphone No.[protected] on 28.2.2010 of Rs.2445 which was paid by me on 9.03.2010 by cheque of Rs.2445. But according to their system they took that payment against bill generated by them on 28.3.2010 of Rs. 1526 credited my account. Now according to their system they say that your bill is pending and due to which they have deactivated my phone no. [protected] which was carried by my dad when he was travelling to borada my dad is senior citizen so I asked him to carry that phone. Currently I am suffering from jaundice and I am under total bed rest for one month. When I called customer care centre I was told by senior person of billing department with the name salman Kulavle that “we can do anything you need to make the payment then only we can start your services.”
My track record bill payment is also good for which they had offered me dynamic creditlimit of Rs. 15500.00
my point is what was my fault in this entire situation. I had already made the payment against the bill which was showing due according to their system. They deactivated my no for which I have cleared all the bills and which was carried by my senior citizen dad and mom while they were travelling out of station. I also told them ok fine if I have not paid the bill then deactivate the number for which I have not paid you can’t deactivate my Vodaphone No in which there is no Dues. Situation is like ‘if am hitting to some person then police is arresting my wife and not me.’ And they forced me to make the payment of that bill and now there is credit balance in my vodaphone No. [protected].
Please do the justice.
Tejas Dedhia