[Resolved]  Vodafone — regarding verification of address

regarding verification of address

I have the complaint regarding address verification, i have taken a new number on my name wher i also have the two other numbers also with the same name and address. and for the new connection my address is not varified and told that we have shifted where before two day of that i got the vodafone bill for my other number on the same address.

due to this reason vodafone have stop my new numbers connection, when i call on customer care they told me that i have to visite personally to galary or i can send the document via email or fax and donig this my line will be activated within 4 hours.

i had email the address proof document on corporate.[protected]@vodafone.com and same had faxed on 66661200.

but after 4 hour when again i called on customer care, the person on line told me we will not start the line unless u visit vodafone gallary.

I think vodafone is having more that required customer base and they don't care for new connection.

i think vodafone is not a trusted telecom operator.

i want this adress

[protected] i want this number adress

Vodafone is asking for the address proof every two months. I think they do not want the customers anymore.If they can advertise this fact in the newspapers, we will throw away the VODAFONE SIM CARD and go for some other service provider

stop working of outgoing calls.

dear sir,
i am an advocate Mr.Soumen Nath, we r using vodafone for long time, but recently my father([protected]) facing the problem relating out going calls, i asked customer care for many times, sometime they told me this is network problem, some times they asked me to submit address proof and identity proof, we submit all the asking documents to the vodafone store, but repeatedly my father till now facing the same problem.now customer care says that they r not received such documents from vodafone store still now, i m asking you after submitting such all asking documents to your vodafone store if your employee or whoever did not submit these papers to the concerning person/authority after passing longtime, why we should suffer this kind of bad service.this is really embarrassing situation when your sim card stopped working and unable to reach any outgoing calls without any previous notice. i have to state that we have already provided the address proof and verification to vodafone and every time ur people cutoff the connection of our mobile outgoing facility.please look into the matter as soon as possible try to resolve our problem.thanking you...


Advocate Soumen Nath [protected]

Respected Sir,

I am Mr. Vyas, a law student at NUJS. I just got a Delhi card from Vodafone and last night the number was deactivated. When I called the helpline, the person said that the guy came twice for verification but that I wasn't there and so he deactivated my number. However, he's not visited me. I think the person conducting the verification has not done his work at all. This is just a means to harass the customers. If he could not find the place or did not see that I was in my room, he has not even bothered to have the decency to call me so that I can be present.

I am very inconvenienced. This is unfair and harassing that a person does not conduct proper verification and without notice cuts the connection. Please initiate proceedings against Vodafone and this practice. Please issue directives to the verifiers to call the person before visiting them. Please further issue directives to restart the connection. Thanking you.

I have submitted the documents on 11th feb 2012, around 7pm at ansal plaza vodafone store, no recipt has been given, nor customer token, [protected] is the service registration number i got via sms on 13th.

on 17th, my phone got burred. i called up 8-9 times at the night and the executive over phone told that they can not trust on me ( i have paid all the bills within time throughout 4 years). And they asked me token number which is not the number what i got over sms, they want address proof for the old address...many many things to confuse the customer and i felt that i had done some major crime that they cant allow me to use my phone...

i am not going to use vodafone again and will go to another player in the coming morning