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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Vodafone Connection — regarding recharge
I would like to draw the attention of concerned authorities towards the complaint regarding my Vodafone connection-[protected] in the name of Dr H.K. Rattan which was already having validity for lifetime. I wanted to get it recharged for around Rs 200(i.e. for a talk time of Rs200) but due some misunderstanding, the dealer activated the Rs 199 scheme with validity for lifetime again, and that too with a talk time of just Rs 10.May I know that why have I been charged for the same service two times? In a situation like mine, why didn’t the request for the scheme get rejected by itself since it was already having lifetime validity? What answer do I get for my Rs 200 loss? I hope my grievance and complaint would be looked into and some steps are adopted for not befooling the customers in future.