[Resolved] Vodafone — ESCALATION : Regarding Indiranagar 100ft road branch Bangalore...
Out of my 10 years of association with vodafone, today was my worst and probably the last day with Vodafone.
I had gone to your Indiranagar branch 2 weeks back to resolve an issue with my bill. As it was not resolved, I went there today to check out the status of my complaint.
I was told by Pramila U to wait for 30 minutes. After waiting for 30 minutes, I told her to expedite the process. The lady was not ready to listen to me and started telling me that she can't give me priority treatment. My attempt to explain that I want her to expedite the process failed as she started shouting at me about my demand for priority treatment. The height of the insult was that she asked me to shutup and get out of the store in front of other customers. Thankfully few customers came to my rescue and suggested me to escalate this issue over the email. The lady was not ready to let any other vadoafone employee talk to me and didn't even provided me any escalation contact or complaint register. She kept on repeating that she is the manager there and no one else is authorized to talk to customers.
I do agree that we had a heated argument and hence I told her to let some other senior member talk to me but she was not ready to listen and kept on saying that no one else is authorized to talk to customers.
At last I backed out of the argument and waited for another 10 minutes. When no one came over to assist me, I tried talking to Harsha Aravind M. The guy however didn't even respond to my request and went into his cabin. This surely was the last blow to my self-respect and I came out of the branch.
I have been associated with Vodafone-Delhi for last 10 years and Vodafone-Bangalore from last 4 years. I have never come across such shocking behavior with Vodafone-Delhi. I am not able to understand if this was one of the case or your folks have been given instructions to handle customers in this manner. The lady was least bothered about any escalation.
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Aug 14, 2020Complaint marked as Resolved