[Resolved]  Vodafone — Sim card block

Dear Sir,

I have purchased a Vodafone mobile connection on 13. 7 .2009. I have subbmitted all required document. Line was also live.
On 16.8.2009 my card was block.
Yesterday i went to vodafone customer care office at vasai.
they told me that due to non summitting of document your card is expired.
I have card blance of around 350 and i also activected the 60 paisa per min.
they told me all money u put in card are lost.no money is given back and card is also not activeted.

Customer Care executives mr. PRASHANT Hinduja Give Pathetic Quality service and
humiliation of customer causing mental
and psychological harassment and hypertension.
They give me 2 email id
1: Vodafonecare.[protected]@vodafone.com
2:NODAL.[protected]@VODAFONE.COM
and told me that no use of mail to this mail id your money was lost in card .
plese look in to this matter

Thank You,

Prasad mhatre
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

My Sim card no is [protected]... since 3 day my outgoing calls are blocked and its says that it have been restricted due to negative address verification...than i call the vodafone help care and i told them that i my out of station in madras an will submit my document on July 2 when ill reached Goa they told me that they cant help me, i have to submit so i told my aunt to submit and he did but till now it is not activated, , , , morning when i called again on help line no they don't no what 2 ans and told me to send a mail on this email... so is there any way u can help me... one more thing if regarding the document you'll should inform in advance ... waiting for your feedback...

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