[Resolved]  Vodafone — "Unhappy to help"

Vodafone — Unhappy to Help

I changed my mobile from postpaid to prepaid connection. I registered for the same on 6-Sep. The people at the stores assured the change to be done in 24 hours.

For 24 hours, i did not have any active sim with me. After it crossed 24 hours, i called 111 and they told it takes 48 hours. Frustrated, but still keeping calm, i waited for again 48 hours.

When it dint work out, i called 111, but the person there had nothing to tell but to tell me to call from Prepaid phone, i wonder why they cant internally connect. As my husband also has a postpaid and we dont own a landline number, i searched in net, luckily i got the number from which i had registered for the pre-paid connection.

When i scolded over, my phone got activated within 2 mins as he told (He told reason for not activating was their systems were down, come on they should send mail at least). If activation takes just 2 muns, why is it a process to follwo 24 hours or 48 hours.

Are vodafone people not trained properly of the general rules about how much time it takes for activation?
Or does it depend on situation like if phone does not get activated in 48 hrs, they will say it takes 72 hrs and so on.
Are the customer care IVRS that you have not connected between postpaid and pre-paid?
The call is also charged at 50p/min when u get in touch with customer care, that too half of the time is spent in their calling out our names, "Mr. X, i am very sorry for the inconvenience" they will say but are never sorry for the same.

Are you really happy to help?

I recently visited Vodafones Gallery at Sector -23, Seawoods, Maharashtra, regarding transfer of SIM from my moms name to my name.
I have to tell you, they were not at all interested into looking into my profile.
First they told me to collect all the documents and bring it to them and there is no problem in doing so, i also had specifically asked them if my number would change (they answered no), if my plan would change (they answered no).
After submitting all documents they simply said that previously told cannot happen because my number was from MNP(Mobile Number Portability), i simply could not believe it.
Why dont you'll just look closely into matter and provide customers with the correct information, i asked?
The executive there simply started smiling at me. It seemed as if he didn't care.
I should also be telling you'll whenever i visited the gallery, there always used to be a lot of arguments going on between irritated customers and helpless executives.
Vodafone needs to improve their executives behaviour and attitude towards customers.
Really vodafone's executives at this Gallery are " UNHAPPY TO HELP" and they just don't care about your problems.
My email id: [protected]@gmail.com