[Resolved]  Vodafone — not satisfied from vodafone services

Dear Concerned,

Again I am writing you, after having very bad experience in past.

I have two more number on my name one is [protected] & another is [protected], I have registered my complaint of network issue, poor voice quality & call dropping so many times but always result is as usual. I have registered this time my complaint on mail expecting at least some action, but result is in front of you, I am writing once again .

Your Representative visited my residence but after visit I never received any call regarding his observations & future steps for betterment of services. is not your responsibility to ask customer that he is satisfied or not? His complaint is resolved or not ?or value of customer satisfaction is ZEERO for you.

At my residence B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal either your signal is missing or wherever signal is available they are very week, frequent call dropping is happening, ,in my last month bill you can find n numbers of time of call dropping on same number ,So I just want a clear cut answer from your side that are you able to provide me good services? Or you can tell me clearly that we can’t provide good & effective services .

I have postpaid connection for these numbers & I have done all payments on time, if I am not getting signals at residence than what is the purpose to keep these numbers & what is the logic for paying monthly charges to Vodafone .

Atleast this time please Convey your clear cut reply so that I can decide my future step to go to consumer forum or disconnect these numbers also.

.

Regards

Regards

Manas S Pandey

Quality Assurance Department
Godrej Hershey Limited
Plot No.5, New Industrial Area No.1
Mandideep – 462 021 Distt. Raisen (M.P.)
Phone: +[protected]
Fax: +[protected]
Mobile: +91 [protected]
E-Mail: ms.[protected]@godrejhersheys.com



From: Manas Santosh Pandey
Sent: Saturday, October 31, 2009 5:31 PM
To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: FW: not satisfied from Vodafone services


Final Reminder,

Dear Concerned,

This is with very heavy heart I am writing.

Stll no improvement & assurance from your side, your representative visited my residence but action & improvements awaited……………

I have Number [protected] on my name which was using by my Sister, but there was not a single signal at her residence (Flat No.4,140-C-Sec,indrapuri,Bhopal.), & this has been told so many times to your customer care, Is this the limit of torture I should be expecting from a brand like VODAFONE ? My trust was broken by your brand, but now we think that if you are not ready for providing us good service than we don’t have option other than to change my service provider.

Kindly Disconnect My Number [protected] from 1-Nov-09 & I am not going to pay any bill of this number from Nov-09.

Please collect your dues of Oct from Me ASAP


Thanks & Regards,

Manas S Pandey


From: Manas Santosh Pandey
Sent: Thursday, October 22, 2009 11:03 AM
To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Cc: Rakesh Kumar
Subject: FW: not satisfied from Vodafone services

2nd Reminder…

Dear Rakhi,

Still response & action awaited.

Once again ,Hope for positive action.

Regards

Manas S Pandey

Godrej Hershey Limited
Plot No.5, New Industrial Area No.1
Mandideep – 462 021 Distt. Raisen (M.P.)
Phone: +[protected]
Fax: +[protected]
Mobile: +91 [protected]
E-Mail: ms.[protected]@godrejhersheys.com



From: Rakesh Kumar
Sent: Thursday, October 22, 2009 10:46 AM
To: Manas Santosh Pandey
Subject: FW: not satisfied from Vodafone services



From: Rakesh Kumar
Sent: Wednesday, October 07, 2009 3:14 PM
To: 'rakhi.[protected]@vodafone.com'
Subject: FW: not satisfied from Vodafone services

Please rectify the problem at the earliest.

Rakesh

From: Manas Santosh Pandey
Sent: Wednesday, October 07, 2009 3:06 PM
To: rakhi.[protected]@vodafone.net
Cc: Rakesh Kumar
Subject: not satisfied from Vodafone services

Dear Rakhi,

We all are using vodafone CUG as Godrej Hershey employees since last seven months but all time we are facing lot of network problem. Always phone disconnected during call, sometime it connected with wrong no.,voice also not clear, always we face problem during calling & bill comes without proper usage. We have registered our complaints so many times at your customer care but no satisfactory response received.

Pls look in to the matter & do the needful as earliest, otherwise we have got to close connections...

So plz do something fast so that we can use your service properly...

We are mentioning our Name & Addresses, where network problem is very high:


1. KAPIL DEO SINGH : Flat No.11,140-C-sec,indrapuri, Bhopal, Contact No.-[protected]
2. MANAS S. PANDEY : B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal. Contact No.[protected]
3. ASHISH SOLANKI : 217,Sector-C,Rajatvihar,Danish Nagar, Bhopal.Contact No.[protected]
4. ROLY JAISWAL Flat No.4,140-C-Sec,indrapuri,Bhopal.Contact No.[protected]
5. R P SHRIVASTAVA: D-48,Sterling Oesis, Rajat vihar, Danish Nagar, Bhopal, Contact No.[protected]


Regards

Manas S Pandey