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[Resolved]  Vodafone — Postpaid Bill and Service Harrasment

This is with reference to my vodafone cell no, for which the vodafone(hutch) has charged me like anything as they wanted. When i called up hutch/vodafone care multiple times in last 1 month, they were unable to provide me proper information about my plans and call rates. And I had been asked to visit to vodafone mini store there also people didn't responded me properly and behaved like an irresponsible executives as if we are baggers.

The biggest problem is when i call up the online customer care they either dont respond or give false statement/promises just to close the call or sometime forget us by asking us to hold.

Now i myself dont what to do with this kind of service where no one cares of the customer, and i suppose if i am facing this problem that means there must be lot of other people who are facing the same problem like me because of the kind of service is vodafone giving.

When i talk to customer care executives online(or vodafone mini store), None of them knows about the service plans and rules. Because of which we customers are facing proble. I am thinking of to go consumer court for further help.

I request all o[censored] people who are not satisfied with the service to come together and tell this company whats the values of customer and also advice everyone not to use this service.
Complaint marked as Resolved 2020-08-13 23:34:20
Complaint comments  15 CommentsShare0Tweet0

Comments

I truly agree with the complain since vodafone has taken over the hutch, the service is become worst whether it is network or customer care. I think for vodafone it does not matter since they are the no 1 in UK and they think they can become no 1 here also without giving the proper service like British.

But i think they dont know that the today the world is keeping a close watch on everyone and indian people are not that fool.

Vodafone should repay him back and try to improve the service with reference to customer or they can simply close and leave the country.
Hi, I agree with you. This is bloody worst service in world. I have been in many part of world , but never seen such poor service. Customer care personnel drink in evening and dont have sense of talk. many times this happen that u carry on listeninig options but never get to talk to customer care.

I belive they have kept all personnel who are totally uneducated .

I REQUEST U ALL NOT TO OPT FOR VODAFONE. Be without mobile is better to get vodafone connection.
please dont go for VODAFONE. THE WORST SERVICE PROVIDER IS VODAFONE.
Dear Sir,
I have got a SIM from local agent M/s G.Tech.System, Renusagar on Dated 02.02.2008 holding connection No - [protected].
After activation, call restricted after two days. After follow up with local agent it has been again restricted after one week and agent informed me there are some discripency in application form. After that again i have send another application form through local agent. Now it has informed me that again there is some problem with my application form.
I am very much surprised to hear that stamp impression in my Photocopy of bank pass book( supporting document) is not clear. Where as in another document it is certified my residensial proof.
I did not expect this type of harassment of customer from your company.
I would like to request you again that please do the needful urgently other wise a bad impression will generate among the customer.
Hope a positive and favourable response from your end.

with regards

chaitali Sarkar
E-27, Renusagar Power Division
Hindalco Industries Ltd.
Renusagar
Sonebhadra
U.P
Dear Sir,
I was purchase a new postpaid connection sim from vodafone, no. is [protected] approx 10 days ago. But not activated till yet. I am also submitted my new billing address of my company (Company Pad with no objection as well as my salary slip to proof that address) on 6th Apr 08. A person from your side came to me on 9th Apr 08 at 4 o' clock evening to my office for varification. But today 10th Apr, still I am waiting for activation.

What is this, , , , , , , , , , is this your service, .

If my connection not started till 11th Apr08, I will going to cunsumer forum and also can be case on your company for harasment.

Kindly do your needful. also awaitng your response

Abhay
Dear Sir
I have taken a hutch postpaid connection for two year and also given the advance rental Rs. 850/- they have told about 25/- Rs. monthly charges for two years and call Rates are 49 paisa on every GSM mobile and land line 99 paisa.
but after one year only they have startered charging Rs. 50/-
per month for reduscing call rates but the call rates are same
charged by them.
I have asked to customer care & gone to there office also
but they have given no response to me.
kindly give notice to vodafone to adjust our 50 x3 = Rs. 150/-
of three months charghed by them.

Thanking You

Rakesh Bhatia
Deepak Sales Corp.
Nanak Puri Street, Miller Ganj,
Ludhiana-141003 (Pb.)
Cell No. [protected]

Vodafone — Wrong Commitment & without informing activating services

Dear Sir

This is with reference to my vodafone cell no. [protected]
for which the vodafone has charged me like anything as they wanted. When i called up vodafone care multiple times in last 1 week, they were unable to provide me proper information about my plans and call rates. And I had been asked to visit to vodafone mini store there also people didn't responded me properly and behaved like an irresponsible executives as if we are baggers.

My problem is they activating any services as they wanted, I did not ask him any services like Mobile Connect, but he have activated and charged in My vodafone Bill for two month, One in advanced.

The biggest problem is when i call up the online customer care they either dont respond or give false statement/promises just to close the call or sometime forget us by asking us to hold.

Now i myself dont what to do with this kind of service where no one cares of the customer, and i suppose if i am facing this problem that means there must be lot of other people who are facing the same problem like me because of the kind of service is vodafone giving.

When i talk to customer care executives online(or vodafone mini store), None of them knows about the service plans and rules. Because of which we customers are facing proble. I am thinking of to go consumer court for further help.

I request all o[censored] people who are not satisfied with the service to come together and tell this company whats the values of customer and also advice everyone not to use this service.

My Mobile No.:- [protected]
Altranet No.:- [protected]
About 10 days back, my sister had taken a new connection from the Ansal Plaza branch after paying the full amount of RS.950. They promised to activate it within 24 hours. After 10 days and many, many phone calls, their most ignorant/uncivilised employees kept giving one excuse or the other. Couple of times, they would ask to hold on and convininetly disconnect the phone. Today when they were being contacted again, they opologised saying the number which they gave us had already been given to someone else and we could go to their branch and collect the money. Its appaling to say the least about their calous behaviour. If any legal person read this, please advice what can be done regarding this.. I am clearly frustrated...
i have taken 11 conections at a time but my limite is there but thye have disconnected my out going my number is [protected]
i want any solution regading this
My mobile no. is [protected] having problem every month when this bill is paid by the group but every month my line is disconnected in the 1st. week of the month causing hell lot of problem.

I am unable to understand whom should i make responsible for this.

Bajaj Finance — Service has been restricted because someone else has called and asked for the same

This is ridiculous. On 24th Feb 2010, my postpiad services got disconnected at around 14.30 PM. When i called vodafone care, I was informed that they received a request from some "Aparna" about lost card and hence the service was restricted. The connection is in my name " Pavithra Raghunath" and they disconnected when they recieved a call from Aparna.
They also told me that their service executive has come home for verifcation adn since no one was there, the verification is incomplete and that is the reason for disconnection also. I have not received a cll from any executive before coming. SInce I work, the house is locked from morning to evening. Is this my fault. This company deserves to be sued.

Vodafone — Service has been restricted because someone else has called and asked for the same

This is ridiculous. On 24th Feb 2010, my postpiad services got disconnected at around 14.30 PM. When i called vodafone care, I was informed that they received a request from some "Aparna" about lost card and hence the service was restricted. The connection is in my name " Pavithra Raghunath" and they disconnected when they recieved a call from Aparna.
They also told me that their service executive has come home for verifcation adn since no one was there, the verification is incomplete and that is the reason for disconnection also. I have not received a cll from any executive before coming. SInce I work, the house is locked from morning to evening. Is this my fault. This company deserves to be sued.
Hi Pavithra,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yhse3qk and we’d be happy to help.

Regards,
Vodafone Customer Care.
The complaint should be against a telecom company & not against the finance company to get quick resolution.
I Ramanpreet Singh user of your vodafone mobile no=[protected] and have a compliant of your vodafone salesman commitment on plan. He was give me the plan of CUG 99 but the details i had got from him was wrong. He said to me that sir you will got 200 local calls, 200 std free and roaming 50p per min but i have not get any free any single minute of std calls and roaming on 50p call on my vodafone connection.So please sir give me solution of my complaint of your salesman commitment.

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