[Resolved]  Vodafone — Wrong information about 299 plan provided

Subject: Wrong information provided by Vodafone Executive regarding postpaid connection.

This is with reference to the call i recieved from yVodafone office providing information on STD Plan @ Rs. 299 per month. I was informed that on taking a new vodafone postpaid connection for monthly rental of Rs. 299, i will get the following benefits:
1) Talktime worth Rs. 299
2) free vodafone to vodafone local calls for Rs. 50
3) Unlimited free calls to any 1 vodafone mobile number, STD or local.

As i was keen on taking a plan for lower STD call rates, I agreed to take this connection. Vodafone executive came at my residence on 7th December, 2009 to get:
1) identification proof: I have submitted the ID Card for Bar Council of Delhi.
2) photograph.
3) Form filled up.

I paid 250 Rs. for the same and i have receipt for that amount. I was given a blank sim card.

On 8th December 2009, i got a call from their executive asking me for details with regard the number on which i want unlimited free calls. On telling him the number, i was being told that it is not valid on STD calls. On informing that this was what i was being told and this is the only reason why i was willing to change my service provider from Idea to Vodafone, he told me that he will inquire and call back.

I did not recieve any call and my calls are not being answered.

This is a clear indicator of bad customer service. I would like to tell you that this act on part of the company is causing me a lot of trouble. I am tensed about submission of ID proof anf fear its misuse. Also after paying 250 Rs, all i get is a blank SIm Card and no connection has been issued as yet. they said it will be done within 72 hours and that has not happened till now.

I seek redressal in the form of the activation of the scheme as promised. They are not taking my calls and have not responded to my mail as well. This is clear violation of my right as a consumer and they have an obligation to rectify the mistake they commited on their part.

Regards

Monica Sood
New Delhi