[Resolved]  Vodafone — Your Dog Bites....!!!!

Dear Sir/Ma'am,
My name is Vikash Saini and I am (unfortunately) one of the customer of vodafone.I am using my number [protected](postpaid)-corporate connection since last one year.My vodafone bill always comes more than one thousand rupees(you can check the records).I pay my bill accordingly. Yesterday i.e on Monday 21st December'09, I tried to change my caller tune.And as usual I do,I visited the vodafone site and selected the song,when I changed it,the song was different from what i had selected.As usual I called vodafone customer care for the complain,and I was told that you have selected a wrong code which is absolutely wrong as I told the customer care executive to confirm because I was damn sure I had selected the right code, and as a proof I had that massage in my sent item in my mobile.The customer care executive put me on hold for atleast 15 minutes and then the phone was cut(I asked him to let me talk to his superiors).Getting such a response was shocking but still holding my nerves I again called vodafone care...the person on the other side was more harsh than the previous one,he told that it was my fault and there is no possiblity of any remedy..and before i could say anything he had his last words(or the last laugh)...to me"THANKYOU FOR CALLING VODAFONE"....SLAM..!!! he hanged the phone...I called again to vodafone care(because for now it was not about spending Rs30/- for caller tune...as it is not even a considerable amount for me atleast.).next a girl picks up the phone and I asked her the procedure of copying a caller tune from any number...she told me to press star and 9 togather to copy it...one of my friend whose mobile number is[protected](airtel)...was having the same caller tune what i was searching...i did the same as said to me by the lady...and then the song changed again and it was not that song my friend has in his caller tune....(you can check by dialling this number mentioned)..I again called customer care for this complain and the person sitting on the other side was on his full swing to prove me wrong..when I asked him to check the caller tune by dialling the airtel number..he was like its not our job to do this....when I asked him to give his employee code..he was like..they don't give this to customers...and again hanged the phone on my face...
I just want to know that is this the way that you people handle customers...even I am into service sector...I always see a dog in your advertisement...with a board on his neck"HAPPY TO HELP"..but I never thought that the dog bites also...!!My friend were out of their breath..laughing the way I was fooled by your customer care department..I know I will be charged thats not a big deal...but customer satisfaction is also there....and I feel that you are having a bunch of illiterate people who are representing Vodafone.... nothing is going to happen..even this mail that I am marking is just because my friends asked me to do...!! well you people don't worry I will be paying my bill....because for you people,. money is the only thing that you care about....!!!!

Thankyou


Vikash Saini
HCL
SEC-58
Noida