[Resolved]  Vodafone — Cheating by CCC sales team

Dear Sir,
With this mail I just want to draw your kind attention towards the fraud made by CCC sales team. In November, I made a request for postpaid connection to customer care and after the follow up by CCC I got Vodafone no. [protected] along with the application form. Same evening I received the call from CCC that this no is already in the process of activation for another customer and after 3-4 day activation done for other customer with taking my confirmation. After 5 days CCC again approach me and offer me [protected]. Since then I am using this number. I send email to corporate department for companionate, but till the time they have not taken any action.

With my present no [protected] I am receiving messages from ABN Amro Bank and DB alert services which is not belongs to me. Regarding that I once again contact 111 on 2nd January and then I come to know that this is a reused umber given to me. I asked for the complaint number but them CCC didn’t provide me the number as the request type is not available in software. Also I am not able to create account with myVodafone portal due to error “user already registered”.

As per the suggestion I visit Vodafone store at Dwarka on 5th Jan but they also not accept my written complaint. They offer me fresh number but when I told him for batter number then the current one, they refused. They also suggest me for DNC but why should I go for DNC? They provide me reference no 25655210 and told me to write to nodal officer.

Being a customer nobody will like to take used numbers but your CCC given me reused number two times. This is a clear case of cheating to achieve the selling targets by CCC executives. Through my mail I wish to highlight these points to you that what your sales team is doing to your customers. They are forcing people for not recommending Vodafone to anybody.

I never aspect such kind of fraud from such a world famous mobile operator and I am request you to please look into the matter and take a prompt remedial action. As a companionate, a fresh new number should be allotted to me or my current number should be make Rent-free. I am expecting some positive response from your side within 10 days else I will moves to further stage of escalation after that.

Thanks & Regards,


SUNIL KUMAR
Vodafone no. [protected]
Email id: Sunil.[protected]@serco.com, sunil.[protected]@live.com