[Resolved] Vodafone — unfair deduction of balance

[Resolved] Vodafone — unfair deduction of balance

S shubham bajaj from Firozpur, Punjab

to whomsoever it may concern. it is a matter of great delibrance,ignorance and unsatisfactory technical assistance on the part of company vodafone that even after having free voda to voda minutes free in my account they are deducting the main bal. from my account and on trying to contact customer care regarding this they are not receving the call . it has beeen for two times since they eare deducting my balance this way as it is confirmed from company that my voda to voda call minutes were free from 11pm to 7am still balance has been deducted kindly look into the matter and please give me a ready one time solution for this problem. thanking you, yours sincerly, shubham bajaj. [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Happy To Help

from Hyderabad, Telangana

Hi Shubham,

We believe that you have been contacted by our Customer care team and hope that your concern regarding tariff plan for your number has been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

dheeraj.g.s

from Delhi, Delhi

Hello...vodafone company has deducted 72rs from my balance giving the reason that I had sent mms on 5-6-13.But sent text sms to 24 recipients as"good morning"...but balance was deducted...so i went to Vodafone store.There i showed the delivery messages as proof that i had sent sms and not mms, so they took complaint...but now they are saying that amount will be not refunded...i need my legal amount...