[Resolved]  Vodafone — New Postpaid Connection

From: Mayank Desai <[protected]@gmail.com>
To: DIPANWITADAS1 (KOL)
Cc: SRIDHAR RAO1 (KOL); VODAFONECARE KOL (KOL)
Sent: Fri Jan 01 11:39:03 2010
Subject: Mis - Selling - Vodafone Care - Motijheel, DumDum
Dear Mam,

This is Mayank Desai. I am very long term privileged customers of your concern.I am presently using one Postpaid Connection ([protected]) & previously used another Postpaid Connection ([protected]) which was four year old connection. But at the same time feeling very bad about one incident that has took place with me at your Vodafone Care - Motijheel, Dumdum.

I purchased one Postpaid SIM from that center on 22/12/2009, SIM No - (ICCID[protected] & (IMS) [protected]. I paid Rs. 300 for the activation charges (Bill No - SU2/09-10/SP02/582). I selected one number ([protected]),which was premium, which they give me & told me that it will get activated within 24 hrs after home verification.

Home verification was done on the next day itself, but in the evening, the center manager, Ms. Harneet Kaur, called up told me that the SIM couldn't be get activated due to non approval from higher authorities regarding the special number. I told her to ask somebody senior from your respected management to call me up & solve out the problem.

Today, it's almost week over & I am feeling very sorry to say that your organisation have failed to deliver the class of service they are know for.

Kindly look into the matter seriously.

Regards,
Mayank Desai


This was the reply -

Dear Mr. Desai,

We are in receipt of your e-mail dated 01/01/10 regarding your concern related to waiver of charges towards special number, [protected], as a new connection.

As discussed, the special number [protected] is chargeable @ Rs. 5000/- (non-refundable). However, as a special gesture, we can provide the number @ Rs. 1000/-, due to your esteemed relationship with us. In case you would not wish to opt for the same, the deposit of Rs. 300/- will be refunded via cheque at your billing address, within 45 days.

Please note, special numbers [protected] and [protected] have been processed without any charges, previously, i.e. 07/04/09 and on 26/08/09, as service gestures from our end. We can reinstate the services of the special number [protected], if you wish. Please intimate us at the below mentioned number within 15/01/10, for reactivation of the number.

The Service Registration number assigned for this correspondence is 16322802.

For further help regarding this matter, please do call us at [protected] Monday to Friday between 9.30 a.m. to 6.00 p.m. (except public holidays) or e - mail us at vodafonecare.[protected]@vodafone.com.

We will do our best to assist you.

Happy to help,

Gaurika Jain
On behalf of Sridhar Rao
Vodafone Care
Contact numbers

Vodafone Care : 111 or +91([protected])
(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in


Plz tell me what to do?