[Resolved]  Vodafone — outgoin barred

Dear Sir,

Myself Manoj Meena, I am using Vodafoneservices from last two months with no. [protected] and with a very bad feeling I want to say that I am very much unsatisfied with the services.
More than two years I used Vodafone (Hutch) postpaid in Rajasthan but never faced such type of ignorance from the customer care services.

My last date of payment of the bill is 11th on each month but before getting the hard copy of the bill, around 28th or 30th the messages start coming for depositing the amount, and intimating about the credit limit reached.
And Barr the outgoing just by sending a SMS, not even a single call.

If there are such credit limits then why would customer take the postpaid services? Its better if he use prepaid.
And why they not mention all these conditions before handing new connections?

I called to customer care on 3rd Feb to send the executive for collecting the bill amount from my billing address, as the Vodafone store is 1.5 kms from my office and I couldn’t get much time to go there. (Request no-[protected]).
But on the same date my outgoing services were barred, then again I called at CC (111) and talked regarding this, they activated the services and said that the executive will come in day 1 or 2 at your place for the collection, and now your services will not be affected.

On 4th of Feb. I got a call from no [protected] and [protected] regarding to the collection saying that on 5th Feb our collection agent will come at your place and collect the amount around 12 noon, and after sometime I experienced that again my outgoing was stopped, and I couldn’t made my calls also some of were very important.

Next day on 5th I again called at customer care around 12 and requested to send the collection agent as soon as possible (request no. [protected]), he said that your services will activated within 2 hrs after payment.

Your collection agent came at 1:30pm almost after 50 hrs of my request (required time is 48 hrs as per your say). But the services were not activated then around 4 pm I called at customer care and, again I told him whole story, but the only response which I got is, that we haven’t got your payment yet and the services will be activated in 24 hrs as soon as we get the payment.
Again I called at 6 pm and the same thing repeated, now your executive asked me for 48 hrs and talked rudely when I asked for CRM’s contact no.




So I decided to visit at your Vodafone store, and went to munirka’s mini store and again explain all the details, this made me more irritated to explain the same thing 4th time. Their again I got a complaint no [protected]. He also was not able to solve the problem, and asked me to deposit some amount to activate the services by saying this amount will be adjusted in your next bill. I refused because it’s the fault of your collection agent, who has not deposited the amount in your office after his commitment,
Why should I suffer?
Then this executive said that the services will activate with 72 hrs.

See how ridiculous is this, that in the same company different executives are saying different things.

Sir, I am a Govt. Employee and working in United India Insurance Corp. Ltd. as Administrative Officer. My billing address is my office address only (ie D-24/E-25, Himalaya House, K.G. Marg, CP, New Delhi). I already declared to customer care to increase my limit up to Rs 2000/- in the first month only.
So I think there should not be any such question of credit limit.
I had to make important calls which were not possible because of Vodafone’s poor services and this caused a loss of my performance, also loss of my company’s performance.
As yesterday I suffered a lot of mental pressure which caused loss in my concentration and in my performance. I left my other works also because of the headache.
I couldn’t even make other important calls to my family and friends.

Many times I asked to the customer care to provide the contact no of CRM, or any senior level executive, but they refused. Even I searched on your website and didn’t find any contact no of your Okhla office.
There is no such option to contact to the senior level management in case of emergency.

Today at 9:52 am (6th Feb) I talked to 1 of the executive name ankit gupta who talked in a very rude manner and refused to submit my complaint and request against this.

Today it is almost more then 24 hrs now, I couldn’t use my facilities of outgoing, after the payment of my bill.

I have One more complaint regarding to 1 of my prepaid no [protected]. I activated Vodafone mobile connect on 8th of Dec 2009, the sum of Rs 270/- were deducted from my account , but only one single day I used that facility, after that number of times I called to customer care but they never gave me good response regarding that. The executives couldn’t ever understand what the Packet Data is!
More then 15 days they barred my no to call on customer care, so I did complaint using one of my friend’s no. but never got the solution.



That time I also thought to go for consumer court, but this time I going to submit a complaint against the company. Coz I suffer a lot of mental pressure and problems.
This is the WORST I have ever experienced.
Rs 50,000/- as fine.
And this is the only what I want to convey to you through this message.
Please take the right steps regarding this.

Thanks,
Manoj Meena
Admin. Officer (UIIC)
Mobile-[protected]