Vodafone — poor customer care | |
I am a vodafone customer for more than 3 years,nowadays I experience lot of problems as mentioned below.my mobile no.[protected]. G.RAJASEKARAN (i)Of late,accessing customer care people is very difficult (ii) Asked for removing an ad.before the caller tune-ie-if you like this song press star.This hinders the purpose of having the caller tune also,the company ad.is done on the caller tune rental deducted from customer.(if it continues,I am going to switch over to some other provider). (iii)Once Rs 290 was deducted from my balance.After contacting the customer care people,it was corrected with the apology.In the meanwhile,I got struck up with minus Rs290 & unable to make outgoing calls-ie-for 2days.now I feel 111 No.is blocked from contacting customer care people.OK this the right time to switch over to some other provider Badly affected customer G.RAJASEKARAN Was this information helpful? | |
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I AM WITNESSING PROBLEM WITH MY INTERNET SERVICES
MY NO [protected]
CALLING CUSTOMER CARE FROM LAST 2 DAYS FAULTY IVR CONTENT
EVEN AFETR PAYING FOR CUSTOMER CARE 50/P FOR 3MINITES I AM NOT ABLE TO GET SERVICE I AM REALLY FRUSTATED I THINK THE COMPANY ONLY CORPORATE CUSTOMER NOT WITH RETAIL CUSTOMERS
MY NO [protected]
CALLING CUSTOMER CARE FROM LAST 2 DAYS FAULTY IVR CONTENT
EVEN AFETR PAYING FOR CUSTOMER CARE 50/P FOR 3MINITES I AM NOT ABLE TO GET SERVICE I AM REALLY FRUSTATED I THINK THE COMPANY ONLY CORPORATE CUSTOMER NOT WITH RETAIL CUSTOMERS
Although your AD tell “we are happy to help you”, my particular experience with vodafone customer service is simply horrible
I wanted a Micro-Sim connection for my I-pad. Although I have two post-paid connection of Airtel, I was advised in the market to go for Vodafone connection. So I went to your Vodafone centre at L.B.S. Marg, Ghatkopar , Mumbai on 13th Feb 2011. I had chosen 99 plan for talk and 499 for data since I would be using it mainly for the I-pad. I was given a number ******7878 and given a micro-sim and was told that the sim will be activated within 2 hours and data services will be activated in 2 hours after that.
From then onwards till 18th Feb 2011, the micro sim was not activated. I followed up with vodafone call centers may be 15 times ( please check your records) . To my surprise , every time your different customer care executive(s) gave different reasons / excuses for not getting the sim activated. At last on 18th Feb 2011 , I went to the Vodafone centre and they activated the sim. It simply tells vodfone customer care executives had no information at all about even the processes. Even some time vodafone executive did not know what is a micro sim.
I was told by vodafone customer care executive ( call centre) that it takes full billing cycle to activate the internet services. It is ridiculous to know that to activate a service vodafone need full 30 days which other competitor do it in just 1 hours of time. When checked up with vodafone service centre, they said the internet services will be activated within 2 hours on 18th Feb 2011 14:00 hous. However till now on 19th Feb 2011 @ 14:30 hours, the internet services are not activated and the agent at the service centre is not reachable.
After facing all these hassles, I now decided to terminate this service and move out of Vodafone. Not this, I am also surrendering one more Vodafone connection with me out this bad experience.
May God Bless
(Sabyasachi Nayak)
I wanted a Micro-Sim connection for my I-pad. Although I have two post-paid connection of Airtel, I was advised in the market to go for Vodafone connection. So I went to your Vodafone centre at L.B.S. Marg, Ghatkopar , Mumbai on 13th Feb 2011. I had chosen 99 plan for talk and 499 for data since I would be using it mainly for the I-pad. I was given a number ******7878 and given a micro-sim and was told that the sim will be activated within 2 hours and data services will be activated in 2 hours after that.
From then onwards till 18th Feb 2011, the micro sim was not activated. I followed up with vodafone call centers may be 15 times ( please check your records) . To my surprise , every time your different customer care executive(s) gave different reasons / excuses for not getting the sim activated. At last on 18th Feb 2011 , I went to the Vodafone centre and they activated the sim. It simply tells vodfone customer care executives had no information at all about even the processes. Even some time vodafone executive did not know what is a micro sim.
I was told by vodafone customer care executive ( call centre) that it takes full billing cycle to activate the internet services. It is ridiculous to know that to activate a service vodafone need full 30 days which other competitor do it in just 1 hours of time. When checked up with vodafone service centre, they said the internet services will be activated within 2 hours on 18th Feb 2011 14:00 hous. However till now on 19th Feb 2011 @ 14:30 hours, the internet services are not activated and the agent at the service centre is not reachable.
After facing all these hassles, I now decided to terminate this service and move out of Vodafone. Not this, I am also surrendering one more Vodafone connection with me out this bad experience.
May God Bless
(Sabyasachi Nayak)
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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i am using perpaid card from the above compnay mentioned above as i work on the ship and i am in the international waters all the times the only way i can stay in touch with my family i via sms the day i arrived in united states i cant send any sms or can receive .i logged the complaint agianst it with the company but the answer is i have to come back to india for that stupid thing than only they casn fix the problem its like .please help with the above .
malkit singh grewal