[Resolved]  Vodafone — Unauthorised Replacement of SIM

Dear Sir/Madam,

I the undersigned,with reference to my mobile no. [protected]-Serive Provider Vodafone Essar Ltd.,would like to state that on 13.02.2010,some unauthorised person got my sim card replaced at vodafone store situated at churchgate,and my sim card got blocked subsequently.Which was used by that unauthorised person for next two days,during this period he has misused the mobile resulting in substantial financial loss to me.

During my visit to the Vodafone Store at churchgate on 15.02.2010,and upon inquiry about my sim I was shocked to learn that the sim has been unauthorisedly changed on 13thfeb2010,while probing further it was observed that the miscreant has produced fabridcated ID proof, based on which the SIM was replaced resulting in the above loss.

Further I would also like to mention that there has been an apparent lapse in KYC validation as under:

1.The proof of ID furnished by the miscreant is a driving licence issued by Maharashtra Govt(apparently fabricated for the reason I do not have a driving licence issued by Maharashtra Govt).Which clearly suggests that the original Photo ID was not verified before issuing the Replacement SIM-Lapse in validation

2.The address furnished in ID proof differs from the address on records.-Lapse in validation.


3.Application submitted states that SIM replacement is required as it is malfunctioning:-
Now the question is if its mal functioning the SIM must have been with him and should have been verified at the store,and had it been done this mis happening would not have occured.
(As the SIM for which replacement was demanded was with me and was functioning absolutely perfectly)


You will appreciate from the above that there is a serious loopole in the validation process resulting in unauthorised usage and atendant loss.In these days of terrorist activities such casual approach may result in significant security risk.

I would also like to mention the following fact:-
The person who got the SIM replaced used my number between 13.02.10 & 15.02.10,during which he received some SMS which contained some personel information which was supposed to be received by me,and by using this information he was able to transfer an amount of Rs59200/- using internet banking.
I had already complained of this case to Vodafone Essar Ltd on 16th feb2010 but I am not getting any satisfactory reponse from their end.

I therefore request you to please accept complaint and do the needful accordingly.
For any further clarification on the case you can get in touch with me on my mobile nos. [protected]/[protected]

With regards,
CA Sandeep Bedekar
[protected]