Vodafone — GPRS package

Hi,


This is in regards with my Vodafone mobile number [protected]

I had activated GPRS service for Rs 58 for 15 days where you get 30 MB/ day on the 11/03/2010

According to the service provider, I am supposed to get 30 MB of data everyday

On the 14/03/2010, Vodafone failed to credit 30mb of data on my account and when it was 12:00 midnight and the next calendar day started i.e: 15/03/2010; due to Vodafone not crediting the free allowances I started getting charged 10p/10kb and was charged 50 Rs for surfing and downloading.

When I called Vodafone and spoke with their unhelpful customer service advisor; Mr Sandeep Jayaprasad Jaiswal..he said that it is a network problem and hence the issue..and they cannot do anything about it.

The 30 mb was credited to me later; however the 28 mb that I had remaining on my account was taken away.

In this process; I lost 28mb of my data, and was charged 50 Rs extra…

When asked for a manager; Sandeep says that there is no manager available and I will need to call in the morning.


I want the following issues resolved;

• Register a complaint against Vodafone for poor customer services
• Asking customers to call later when it’s a problem on their part
• Crediting back my 28mb
• Refunding back my 50Rs because of their network problem